Help Scout vs IssueHub
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Help Scout, Oct 14, 2026 for IssueHub.
The short answer
- Only IssueHub lists a free plan.
- Help Scout lists 20 features IssueHub’s listing doesn’t mention, including AI responses, AI summaries, Auto-assign.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free to install
Free
- · 4-week Media Retention
- · Admin Issue Dashboard
- · Custom Issue Categories
- · Developer Console Log Capture
- · Floating Storefront Widget
- · Standard Customization
basic
- · 100 monthly submissions
- · 12-week Media Retention
- · Custom Form Fields upto 3 text fields
- · Data Export (CSV/JSON)
- · Developer Console Log Capture
- · Floating Storefront Widget
growth
- · Data Export (CSV/JSON)
- · Developer Console Log Capture
- · Global Widget Positioning
- · Media Retention
- · Priority Merchant Support
- · Unlimited screen recordings
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelp Scout is the AI support suite that turns customer conversations into growth and retention. Bring every support channel into one space built for collaboration between teams and AI. With the Shopify integration, you can view customer order details and history alongside every conversation, plus edit, duplicate, cancel, and refund orders directly in Help Scout—without switching between tools.
IssueHub Widget helps merchants catch problems on their store before they affect conversions. Customers can report issues directly from a small on page widget, and the app uses AI to categorize and summarize the problem for the merchant. You also get real time alerts, a visual log of all reported issues, and easy tools to resolve or mark them as fixed.
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Smart Issue Detection via small widget.
- Receive instant update inside the app when a new issue is submitted.
- See every issue in a simple dashboard with page URLs, status control to track.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Help Scout |  IssueHub |
|---|---|---|
| Detected stores | 212 | Not published |
| Net store change, 28 days | −68 | 0 |
| Stores added, 28 days | 5 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Home & Garden, Apparel & Accessories, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | Help Scout | IssueHub |
|---|---|---|
| App Store rating | 3.7 ★ | Not published |
| App Store reviews | 19 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Help Scout | IssueHub |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $9.99/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 1 | 3 |
Listing
| Measure | Help Scout | IssueHub |
|---|---|---|
| Shopify category rank | #90(ahead) | #176 |
| Shopify App Charts | #6 in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 31, 2014 | May 7, 2026 |
| Languages | 1 | 1 |
| Developer | Help Scout | Komet Air |
FAQ
Help Scout and IssueHub: common questions
- Is Help Scout or IssueHub cheaper?
- Only IssueHub lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Help Scout lists 20 the others don’t mention, such as AI responses, AI summaries, Auto-assign, Auto-reply. IssueHub lists 1 the others don’t mention, such as Escalation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Help Scout, Oct 14, 2026 for IssueHub; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Help Scout, Oct 14, 2026 for IssueHub. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.