Help Scout vs InboxServe
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 7, 2026 for Help Scout, Oct 14, 2026 for InboxServe.
The short answer
- On the Shopify App Store: Help Scout 3.7 from 19 reviews and InboxServe 5.0 from 3 reviews.
- Help Scout lists 5 features InboxServe’s listing doesn’t mention, including Analytics, Feedback surveys, Reports.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free to install
Starter
- · 2 seats · 500 conversations/mo
- · 500 AI credits included monthly
- · AI drafts your reply in one click
- · Built-in knowledge base
- · Live Shopify order & customer sync
- · Live in minutes — zero code
Professional
- · 5 seats · 3 stores · 3K AI credits
- · AI auto-tags & routes every ticket
- · Advanced analytics & 1-click export
- · Everything in Starter, plus:
- · Sentiment & intent on autopilot
- · Shipping-risk alerts before refunds
Business
- · 10 seats · 10 stores · 7.5K credits
- · AI answers grounded in your KB
- · AI chatbot & live chat widget
- · AI discovers winning workflows
- · Branded customer support portal
- · Everything in Pro, plus:
Enterprise
- · 100,000 emails per month
- · Dedicated support
- · Everything in Business, plus:
- · Multi-brand command center
- · Unlimited seats, stores & convos
- · Volume discounts on AI credits
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelp Scout is the AI support suite that turns customer conversations into growth and retention. Bring every support channel into one space built for collaboration between teams and AI. With the Shopify integration, you can view customer order details and history alongside every conversation, plus edit, duplicate, cancel, and refund orders directly in Help Scout—without switching between tools.
Inboxserve helps Shopify merchants run support with AI-first workflows. The app automates intake, structures requests, and connects support with store context. This reduces repetitive work, improves response efficiency, and helps teams scale support through a more organized and branded customer experience.
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Shipping risk and chargeback alerts
- Full customer profiles with order history and spend
- Let customers contact your store through a branded support portal
- Automated refunds and order alerts.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Help Scout |  InboxServe |
|---|---|---|
| Detected stores | 212 | Not published |
| Net store change, 28 days | −70 | 0 |
| Stores added, 28 days | 5 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Home & Garden, Apparel & Accessories, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | Help Scout | InboxServe |
|---|---|---|
| App Store rating | 3.7 ★ | 5.0 ★(ahead) |
| App Store reviews | 19(ahead) | 3 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Help Scout | InboxServe |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $50/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 1 | 4 |
Listing
| Measure | Help Scout | InboxServe |
|---|---|---|
| Shopify category rank | #90 | #55(ahead) |
| Shopify App Charts | #6 in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 31, 2014 | May 22, 2026 |
| Languages | 1 | 1 |
| Developer | Help Scout | InboxServe |
FAQ
Help Scout and InboxServe: common questions
- Which has better reviews, Help Scout or InboxServe?
- On the Shopify App Store: Help Scout 3.7 from 19 reviews and InboxServe 5.0 from 3 reviews.
- What features does each app list that the other doesn’t?
- Help Scout lists 5 the others don’t mention, such as Analytics, Feedback surveys, Reports, Social media. InboxServe lists 1 the others don’t mention, such as Escalation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 7, 2026 for Help Scout, Oct 14, 2026 for InboxServe; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 7, 2026 for Help Scout, Oct 14, 2026 for InboxServe. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.