Help Scout vs Hushdesk: Helpdesk & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 10, 2026.
The short answer
- Only Hushdesk lists a free plan.
- Help Scout lists 4 features Hushdesk’s listing doesn’t mention, including AI summaries, Customer notifications, Social media.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free to install
Free
- · 10 AI answers a month
- · 14-day Growth trial first
- · 50 conversations a month
- · Unlimited seats
Starter
- · 100 AI answers a month
- · 500 conversations a month
- · Remove Hushdesk branding
- · Rules, SLAs and auto-assign
Growth
- · 2,000 conversations a month
- · 400 AI answers a month
- · Several Shopify stores
- · Unlimited seats
Scale
- · 1,500 AI answers a month
- · 10,000 conversations a month
- · Everything in Growth
- · Priority human support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelp Scout is the AI support suite that turns customer conversations into growth and retention. Bring every support channel into one space built for collaboration between teams and AI. With the Shopify integration, you can view customer order details and history alongside every conversation, plus edit, duplicate, cancel, and refund orders directly in Help Scout—without switching between tools.
Hushdesk is a help desk and live chat app for customer support. Email, live chat and contact forms become support tickets in one shared inbox, each with the customer's orders beside it, so your team can refund, cancel, edit an address or check parcel tracking in place. AI drafts replies from the whole conversation, and an AI chatbot can answer simple questions like order status.
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Refund, cancel or edit orders and see parcel tracking inside every ticket
- AI drafts replies from the whole conversation, in your store's voice
- AI chatbot answers simple questions like order status, day and night
- Live chat in your brand colours that recognises logged-in shoppers
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Help Scout | |
|---|---|---|
| Detected stores | 210 | Not published |
| Net store change, 28 days | −68 | 0 |
| Stores added, 28 days | 5 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Home & Garden, Apparel & Accessories, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | Help Scout | |
|---|---|---|
| App Store rating | 3.7 ★ | Not published |
| App Store reviews | 19 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Help Scout | |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $29/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 1 | 4 |
Listing
| Measure | Help Scout | |
|---|---|---|
| Shopify category rank | #90 | Not enough data |
| Shopify App Charts | #6 in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 31, 2014 | Nov 9, 2026 |
| Languages | 1 | 1 |
| Developer | Help Scout | RizeHub |
FAQ
Help Scout and Hushdesk: common questions
- Is Help Scout or Hushdesk cheaper?
- Only Hushdesk lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Help Scout lists 4 the others don’t mention, such as AI summaries, Customer notifications, Social media, Spam detection. Hushdesk lists 1 the others don’t mention, such as Contact form. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 10, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 10, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.