Helmsly vs Helpium: AI Support Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Helmsly, Oct 13, 2026 for Helpium.
The short answer
- Paid plans start at $29/month for Helmsly and $14.99/month for Helpium.
- Helmsly lists 3 features Helpium’s listing doesn’t mention, including Chat window, Discounts, Quick replies.
Head to head
Starter
- · 500 conversations / month
- · AI discount codes
- · Auto refunds (with caps)
- · Auto returns + cancellations
- · Email inbox integration
- · Storefront chat widget
Growth
- · 2,000 conversations / month
- · AI discount codes
- · Auto refunds (with caps)
- · Auto returns + cancellations
- · Email inbox integration
- · Storefront chat widget
Scale
- · 10,000 conversations / month
- · AI discount codes
- · Auto refunds (with caps)
- · Auto returns + cancellations
- · Email inbox integration
- · Priority support
Basic
- · 15,000 AI messages/mo
- · Live chat widget
- · Order, product & policy answers
- · Unlimited seats
Pro
- · 100,000 AI messages/mo
- · Custom AI actions and workflows
- · Everything in Basic
Pro Max
- · 250,000 AI messages/mo
- · Everything in Pro
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelmsly is an AI customer-support agent built specifically for Shopify. It reads your products, pages, and policies, then handles WISMO questions, returns, refunds, cancellations, and discount requests across chat and email — with caps you set, so the AI never exceeds the rules you'd give a human teammate.
Helpium adds an AI chat widget to your storefront that instantly answers customer questions from your store's own knowledge. Shoppers can check order status, cancel orders, and start returns or refunds in the chat, so your team handles fewer repetitive tickets. When a question needs a person, the conversation hands off to a live agent.
- Answers "where is my order?" with real-time tracking from Shopify
- Handles refunds, returns, and cancellations — within caps you set
- Creates discount codes within configurable per-action limits
- Ingests products, pages, and policies automatically
- AI answers shopper questions instantly from your store's own knowledge
- Customers track orders, cancel them, and start returns or refunds in chat
- Hands off to a live agent when a shopper needs human help
- Turn on the chat widget with a single theme toggle, no coding needed
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Helmsly |  Helpium |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Helmsly | Helpium |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Helmsly and Helpium: common questions
- Is Helmsly or Helpium cheaper?
- Paid plans start at $29/month for Helmsly and $14.99/month for Helpium. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Helmsly lists 3 the others don’t mention, such as Chat window, Discounts, Quick replies. Helpium lists 3 the others don’t mention, such as Chat assignment, File upload, Multi-language. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Helmsly, Oct 13, 2026 for Helpium; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Helmsly, Oct 13, 2026 for Helpium. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.