Hastedesk: HelpDesk & AI Chat vs Heylio ‑ AI Customer Service
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 5, 2026 for Hastedesk, Nov 4, 2026 for Heylio.
The short answer
- Only Hastedesk lists a free plan.
- Heylio lists 6 features Hastedesk’s listing doesn’t mention, including Analytics, Email, Feedback surveys.
Head to head
Free
- · 50 AI conversations/month
- · Chat widget
- · Guided returns & exchanges
- · Knowledge base
- · Order cancellations & shipping updates
- · Shopify integration
Starter
- · 500 AI conversations/month
- · Analytics dashboard
- · Everything in free
- · Let customers attach images in convos
Pro
- · 3,000 AI conversations/month
- · Everything in free and starter
- · Lower overage rate ($0.03/conversation)
- · Unlimited seats for your team
Usage + packs
- · 25 AI resolutions included, once
- · All prices exclude tax
- · Cancel anytime
- · Monthly packs from €39, no rollover
- · Pay per use, no pack required
- · €0.39 in a pack, €0.10 per draft
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHastedesk connects to your Shopify store and automatically handles the tasks questions your support team answers every day. It can cancel orders, recommend products, update shipping addresses, look up order status, and answer product or policy questions, all without an employee. You control exactly what it can do. Set it to handle routine requests automatically or require approval for sensitive actions.
Heylio answers your customers by email (Gmail, Outlook, IMAP) and in your store chat. It finds the order and its tracking, follows your policies and tone, and can act: refund, cancel, change the address, issue a discount code or a gift card. Drafts for approval or automatic sending, plus a test mode that sends nothing. Its knowledge base is built from your store.
- Answers customer questions automatically using your store's knowledge base
- Cancels orders partially or fully, change the shipping address, no staff needed
- Escalates complex conversations to your team inbox instantly
- You control which actions the AI can take without approval
- Answers email (Gmail, Outlook, IMAP) and live chat in one inbox
- Reads orders, tracking and store policies before it replies
- Acts: refunds, cancellations, address changes, discounts, gift cards
- Drafts for approval, auto-send, or a test mode that sends nothing
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Hastedesk | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Hastedesk | |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Hastedesk and Heylio: common questions
- Is Hastedesk or Heylio cheaper?
- Only Hastedesk lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Hastedesk lists 2 the others don’t mention, such as FAQs, Self-service. Heylio lists 6 the others don’t mention, such as Analytics, Email, Feedback surveys, Response templates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 5, 2026 for Hastedesk, Nov 4, 2026 for Heylio; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 5, 2026 for Hastedesk, Nov 4, 2026 for Heylio. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.