Fortuna: AI Support Staff vs OneTap
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 4, 2026 for Fortuna, Nov 7, 2026 for OneTap.
The short answer
- Only Fortuna lists a free plan. Paid plans start at $59/month for Fortuna and $29/month for OneTap.
- Fortuna lists 8 features OneTap’s listing doesn’t mention, including AI summaries, Chatbot, Escalation.
Head to head
Free month
- · 30 days, or 300 replies if sooner
- · Choose a paid plan to keep replying
- · Eligible shops choose when to start Auto
- · No paid plan needed to start
- · One free period per shop
Founder
Small Team
Support Team
OneTap Basic
OneTap Team
OneTap Grow
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFortuna connects your Shopify store and Gmail or Outlook inbox, using live order, product, fulfillment, customer and saved-policy context to answer customers by email. Preview AI drafts before enabling Auto. Every refund needs your approval, including when automatic email replies are on. Keep your inbox. Staff on Subscription™. Storefront live chat is not yet available.
OneTap connects your Gmail inbox to Shopify so your team can handle customer email without switching tabs. When you open a message, OneTap drafts a reply in the customer's language and your tone, and detects what the customer needs. It then prepares the matching Shopify action: status, refund, cancellation, address change, discount code or return.
- Preview AI drafts from your own store before enabling automation.
- Answer order, delivery and return questions using live store data.
- Send routine replies automatically or hold them for human review.
- Auto-refund eligible requests within cap; review above-cap and sensitive actions
- AI email replies in the customer's language and your tone
- One-click refunds, returns, cancellations and address changes
- Order and customer details beside every email
- Every order change approved by your team before it runs
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Fortuna | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Fortuna | |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Fortuna and OneTap: common questions
- Is Fortuna or OneTap cheaper?
- Only Fortuna lists a free plan. Paid plans start at $59/month for Fortuna and $29/month for OneTap. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Fortuna lists 8 the others don’t mention, such as AI summaries, Chatbot, Escalation, Live chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 4, 2026 for Fortuna, Nov 7, 2026 for OneTap; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 4, 2026 for Fortuna, Nov 7, 2026 for OneTap. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.