FormalChat vs WebDialogAI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for FormalChat, Oct 13, 2026 for WebDialogAI.
The short answer
- Both list a free plan. Paid plans start at $23/month for FormalChat and $19/month for WebDialogAI.
- FormalChat lists 8 features WebDialogAI’s listing doesn’t mention, including Chat flows, Email chat, Emojis and stickers.
Head to head
Try LiveChat Free
- · 1 operator
- · 3 knowledge entries
- · 5 canned replies
- · 50 AI messages/mo
Growth
- · 1,000 AI messages/mo
- · 20 knowledge entries
- · 25 canned replies
- · 3 operators
- · 5 GB storage
Pro
- · 10 operators
- · 100 knowledge entries
- · 20 GB storage
- · 5,000 AI messages/mo
- · Unlimited canned replies
Business
- · 100 GB storage
- · 25,000 AI messages/mo
- · Email + push notifications
- · Priority support
- · Unlimited canned replies
- · Unlimited operators
Free
- · 1 agent
- · 50 AI responses/month
- · 50 conversations/month
Starter
- · 2 Agents
- · 500 AI responses/month
- · 500 conversations/month
- · Remove Branding
Pro
- · 2,000 AI responses/month
- · 5 Agents
- · Analytics
- · unlimited conversations
Business
- · 10 agents
- · 5,000 AI responses/month
- · Analytics
- · unlimited conversations
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFormalChat adds an AI-powered chat widget to your Shopify store in minutes. The AI is automatically trained on your product catalog so it can answer customer questions accurately from day one. When a shopper wants to speak with a person, the AI hands them off to your team in real time.
Most stores lose sales because customers leave when they cannot get a quick answer. WebDialogAI places an AI chat widget on your storefront that reads your actual products, policies, and pages to answer questions instantly. Products sync from your Shopify catalog automatically. Customers can track orders directly in chat. When the AI cannot help, conversations transfer to your team with full history.
- AI trained on your products answers customer questions automatically, 24/7
- Handoff connects shoppers to your team when they want to speak with a person
- Manage all chats from a web dashboard or iOS and Android mobile app
- Push notifications alert you on your phone when a customer is waiting
- AI answers from your actual products, policies, and pages
- Customers track orders directly in the chat widget
- Conversations transfer to your team when AI cannot help
- Product cards with images and buy links shown in chat
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  FormalChat |  WebDialogAI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | FormalChat | WebDialogAI |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | FormalChat | WebDialogAI |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $23/month | $19/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | FormalChat | WebDialogAI |
|---|---|---|
| Shopify category rank | #1018 | #1015(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 21, 2026 | May 6, 2026 |
| Languages | 1 | 1 |
| Developer | FirasCodes | WebdialogAI |
FAQ
FormalChat and WebDialogAI: common questions
- Is FormalChat or WebDialogAI cheaper?
- Both list a free plan. Paid plans start at $23/month for FormalChat and $19/month for WebDialogAI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- FormalChat lists 8 the others don’t mention, such as Chat flows, Email chat, Emojis and stickers, File upload. WebDialogAI lists 3 the others don’t mention, such as Customer insights, FAQs, Order updates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for FormalChat, Oct 13, 2026 for WebDialogAI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for FormalChat, Oct 13, 2026 for WebDialogAI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.