FormalChat vs NuovaBot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for FormalChat, Oct 13, 2026 for NuovaBot.
The short answer
- Both list a free plan. Paid plans start at $23/month for FormalChat and $19/month for NuovaBot.
- FormalChat lists 9 features NuovaBot’s listing doesn’t mention, including Business hours, Chat assignment, Email chat.
Head to head
Try LiveChat Free
- · 1 operator
- · 3 knowledge entries
- · 5 canned replies
- · 50 AI messages/mo
Growth
- · 1,000 AI messages/mo
- · 20 knowledge entries
- · 25 canned replies
- · 3 operators
- · 5 GB storage
Pro
- · 10 operators
- · 100 knowledge entries
- · 20 GB storage
- · 5,000 AI messages/mo
- · Unlimited canned replies
Business
- · 100 GB storage
- · 25,000 AI messages/mo
- · Email + push notifications
- · Priority support
- · Unlimited canned replies
- · Unlimited operators
Free
- · 50 free AI replies per month
- · Auto-syncs products, pages & policies
- · Product cards with add-to-cart in chat
- · Train with your own documents
Starter
- · 500 AI replies per month
- · All commerce features included
- · Email support
- · Our best AI model
Growth
- · 2,000 AI replies per month
- · Advanced conversation analytics
- · Multi-language support
- · Remove NuovaBot branding
Pro
- · 10,000 AI replies per month
- · Priority support + onboarding
- · Unlimited storefronts + API access
- · White-label: fully your brand
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFormalChat adds an AI-powered chat widget to your Shopify store in minutes. The AI is automatically trained on your product catalog so it can answer customer questions accurately from day one. When a shopper wants to speak with a person, the AI hands them off to your team in real time.
Nuovabot lets you add an AI chatbot to your storefront that trains automatically on your store information and product data from Shopify. Customers get immediate answers in their own language without waiting for a human. You can configure the chatbot's name, tone, and appearance. When the bot cannot resolve an issue, it creates a support ticket in the admin panel, where you can reply to the customer by email.
- AI trained on your products answers customer questions automatically, 24/7
- Handoff connects shoppers to your team when they want to speak with a person
- Manage all chats from a web dashboard or iOS and Android mobile app
- Push notifications alert you on your phone when a customer is waiting
- Answers shopper questions using your store and product data automatically
- Shows product cards and lets shoppers add items to cart in the chat
- Creates a support ticket when it can't answer, for you to reply by email
- Automatically replies in each customer's own language
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  FormalChat |  NuovaBot |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | FormalChat | NuovaBot |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | FormalChat | NuovaBot |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $23/month | $19/month(ahead) |
| Longest free trial | Not listed | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | FormalChat | NuovaBot |
|---|---|---|
| Shopify category rank | #1018 | #940(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 21, 2026 | Jun 12, 2026 |
| Languages | 1 | 1 |
| Developer | FirasCodes | Marco Nuova |
FAQ
FormalChat and NuovaBot: common questions
- Is FormalChat or NuovaBot cheaper?
- Both list a free plan. Paid plans start at $23/month for FormalChat and $19/month for NuovaBot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- FormalChat lists 9 the others don’t mention, such as Business hours, Chat assignment, Email chat, Emojis and stickers. NuovaBot lists 4 the others don’t mention, such as Agent avatar, FAQs, Order updates, Product recommendations. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for FormalChat, Oct 13, 2026 for NuovaBot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for FormalChat, Oct 13, 2026 for NuovaBot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.