FormalChat vs Live Chat with AI ‑ LooperChat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for FormalChat, Oct 13, 2026 for Live Chat with AI.
The short answer
- Both list a free plan. Paid plans start at $23/month for FormalChat and $30/month for Live Chat with AI.
- FormalChat lists 10 features Live Chat with AI’s listing doesn’t mention, including Business hours, Chat assignment, Chat flows.
Head to head
Try LiveChat Free
- · 1 operator
- · 3 knowledge entries
- · 5 canned replies
- · 50 AI messages/mo
Growth
- · 1,000 AI messages/mo
- · 20 knowledge entries
- · 25 canned replies
- · 3 operators
- · 5 GB storage
Pro
- · 10 operators
- · 100 knowledge entries
- · 20 GB storage
- · 5,000 AI messages/mo
- · Unlimited canned replies
Business
- · 100 GB storage
- · 25,000 AI messages/mo
- · Email + push notifications
- · Priority support
- · Unlimited canned replies
- · Unlimited operators
Free
- · 30-day conversation history
- · 500 messages per month
- · AI chatbot & live chat widget
- · Brand color customization
- · Train AI with up to 20 URLs
- · Visitor country detection
Basic
- · 3,000 messages per month
- · Analytics & insights dashboard
- · Everything in Free, plus:
- · Full widget customization
- · Train AI with up to 100 URLs
- · Visitor profile & browsing history
Business
- · 20,000 messages per month
- · Auto-crawl website content
- · Everything in Basic, plus:
- · Mobile app (iOS & Android)
- · Priority support & account manager
- · Quick suggestion buttons
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFormalChat adds an AI-powered chat widget to your Shopify store in minutes. The AI is automatically trained on your product catalog so it can answer customer questions accurately from day one. When a shopper wants to speak with a person, the AI hands them off to your team in real time.
LooperChat adds an AI-powered chatbot and live chat widget to your Shopify store for 24/7 customer support. Train the AI on your own website content so it automatically answers questions about products, shipping, and returns. When shoppers need a human, your team can jump in via live chat. The widget is fully customizable to match your brand, includes quick suggestion buttons, and works on mobile.
- AI trained on your products answers customer questions automatically, 24/7
- Handoff connects shoppers to your team when they want to speak with a person
- Manage all chats from a web dashboard or iOS and Android mobile app
- Push notifications alert you on your phone when a customer is waiting
- AI chatbot trained on your store answers product, shipping, and return question
- Customizable chat widget that matches your brand colors, welcome message
- Visitor insights — see location, browsing history, and device info in real time
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  FormalChat |  Live Chat with AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | FormalChat | Live Chat with AI |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | FormalChat | Live Chat with AI |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $23/month(ahead) | $30/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 4 | 3 |
Listing
| Measure | FormalChat | Live Chat with AI |
|---|---|---|
| Shopify category rank | #1018 | #490(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 21, 2026 | Jul 6, 2026 |
| Languages | 1 | 1 |
| Developer | FirasCodes | Transfon |
FAQ
FormalChat and Live Chat with AI: common questions
- Is FormalChat or Live Chat with AI cheaper?
- Both list a free plan. Paid plans start at $23/month for FormalChat and $30/month for Live Chat with AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- FormalChat lists 10 the others don’t mention, such as Business hours, Chat assignment, Chat flows, Chat window. Live Chat with AI lists 3 the others don’t mention, such as FAQs, Product recommendations, Upsell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for FormalChat, Oct 13, 2026 for Live Chat with AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for FormalChat, Oct 13, 2026 for Live Chat with AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.