Flatdesk: Helpdesk & Inbox vs Webkul Helpdesk Support‑UVdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for Flatdesk, Oct 14, 2026 for Webkul Helpdesk Support‑UVdesk.
The short answer
- Paid plans start at $49/month for Flatdesk and $36/month for Webkul Helpdesk Support‑UVdesk.
- Flatdesk lists 5 features Webkul Helpdesk Support‑UVdesk’s listing doesn’t mention, including Auto-assign, Auto-reply, Live chat.
Head to head
Customer support with social media & marketplace [eBay,amazon]
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Standard
Enterprise Plan
- · $36 for Two Agents
- · 50+ Apps
- · All Enterprise Plan Features
- · Multiple Stores
- · Unlimited Mailbox
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFlatdesk turns your support email into a shared inbox inside your Shopify admin. Forward your support address to it and every customer email becomes a ticket, with the customer's recent orders beside it. Cancel, refund or change a shipping address from the ticket, after a confirm step that shows what will happen. Add a chat and a contact form to your store, and a help center on your own store address.
UVdesk helpdesk allows merchants to handle all their customer support inquiry coming from different channels in one place. It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store.Use personalized templates, workflow, & process management to reduce response rate time.
- Every email to your support address becomes a ticket in one shared inbox
- The customer's recent orders beside each ticket, with tracking
- Cancel, refund or change the shipping address, each after a confirm step
- A store chat, a contact form and a help center on your own store address
- Streamline customer support from one dashboard.
- Utilize pre-defined templates, Reporting, Automated workflow for quick support.
- A custom Form helps the customer to send an instant query from the Shopify front.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Webkul Helpdesk Support‑UVdesk | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Webkul Helpdesk Support‑UVdesk | |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 7 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Webkul Helpdesk Support‑UVdesk | |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $49/month | $36/month(ahead) |
| Longest free trial | 14 days | 30 days |
| Plans listed | 1 | 1 |
Listing
| Measure | Webkul Helpdesk Support‑UVdesk | |
|---|---|---|
| Shopify category rank | Not enough data | #148 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Nov 3, 2026 | May 19, 2017 |
| Languages | 1 | 1 |
| Developer | Bananafest Destiny | Webkul Software Pvt Ltd |
FAQ
Flatdesk and Webkul Helpdesk Support‑UVdesk: common questions
- Is Flatdesk or Webkul Helpdesk Support‑UVdesk cheaper?
- Paid plans start at $49/month for Flatdesk and $36/month for Webkul Helpdesk Support‑UVdesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Flatdesk lists 5 the others don’t mention, such as Auto-assign, Auto-reply, Live chat, Response templates. Webkul Helpdesk Support‑UVdesk lists 2 the others don’t mention, such as AI responses, Help center. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for Flatdesk, Oct 14, 2026 for Webkul Helpdesk Support‑UVdesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for Flatdesk, Oct 14, 2026 for Webkul Helpdesk Support‑UVdesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.