Flatdesk: Helpdesk & Inbox vs Ticket Flow ‑ Better support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for Flatdesk, Oct 27, 2026 for Ticket Flow.
The short answer
- Only Ticket Flow lists a free plan. Paid plans start at $49/month for Flatdesk and $9.90/month for Ticket Flow.
- Flatdesk lists 7 features Ticket Flow’s listing doesn’t mention, including Auto-assign, Auto-reply, Email.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Standard
Free Plan
Premium
- · AI responses generation
- · Admin only tickets (for intern tickets)
- · Bulk tickets edit
- · Clients and Admin tickets
- · Easy "One-Click" full instalaltion
- · Email notifications
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFlatdesk turns your support email into a shared inbox inside your Shopify admin. Forward your support address to it and every customer email becomes a ticket, with the customer's recent orders beside it. Cancel, refund or change a shipping address from the ticket, after a confirm step that shows what will happen. Add a chat and a contact form to your store, and a help center on your own store address.
TicketFlow provides a simple ticketing system for customer support. Customers can open a support ticket from a storefront support page, pick one of their own orders, attach files, and follow the conversation. Merchants can create tickets in the admin by selecting a customer and picking an order, then reply with attachments, update ticket status, and manage tickets in bulk.
- Every email to your support address becomes a ticket in one shared inbox
- The customer's recent orders beside each ticket, with tracking
- Cancel, refund or change the shipping address, each after a confirm step
- A store chat, a contact form and a help center on your own store address
- Customer support tickets with a shared conversation thread
- Customers can open tickets for a specific order and add attachments
- Admin ticket creation with customer search and order picker
- Ticket status updates and bulk actions (update status, delete)
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Ticket Flow | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Ticket Flow | |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 5 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Ticket Flow | |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $49/month | $9.90/month(ahead) |
| Longest free trial | 14 days | 30 days |
| Plans listed | 1 | 2 |
Listing
| Measure | Ticket Flow | |
|---|---|---|
| Shopify category rank | Not enough data | #57 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Nov 3, 2026 | May 26, 2026 |
| Languages | 1 | 2 |
| Developer | Bananafest Destiny | South tech |
FAQ
Flatdesk and Ticket Flow: common questions
- Is Flatdesk or Ticket Flow cheaper?
- Only Ticket Flow lists a free plan. Paid plans start at $49/month for Flatdesk and $9.90/month for Ticket Flow. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Flatdesk lists 7 the others don’t mention, such as Auto-assign, Auto-reply, Email, Live chat. Ticket Flow lists 3 the others don’t mention, such as AI responses, Help center, Reports. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for Flatdesk, Oct 27, 2026 for Ticket Flow; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for Flatdesk, Oct 27, 2026 for Ticket Flow. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.