Fetchply AI Chatbot Live Chat vs Figu ‑ AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 1, 2026 for Fetchply AI Chatbot Live Chat, Oct 13, 2026 for Figu.
The short answer
- On the Shopify App Store: Fetchply AI Chatbot Live Chat 5.0 from 3 reviews and Figu 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $18/month for Fetchply AI Chatbot Live Chat and $19.99/month for Figu.
- Figu lists 8 features Fetchply AI Chatbot Live Chat’s listing doesn’t mention, including Business hours, Chat flows, Chat window.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free to install
- · 200 AI Replies/month
- · AI order tracking
- · Lead capture
- · Lead capture
- · Unlimited Messages
- · Up to 400 products or 10 MB data
Starter
- · 5500 AI Replies/month
- · AI shopping assistant
- · Conversation logs
- · Standard AI model
- · Standard support
- · Unlimited Messages
Pro
- · 15,000 AI Replies/month
- · AI order tracking
- · AI replies on social channels
- · Everything in Starter
- · MCP Server
- · Priority support
Business
- · 28,000 AI Replies/month
- · All channels & integrations
- · Dedicated support
- · Everything in Pro
- · Pro AI model for higher accuracy
- · Up to 15,000 products or 500 MB data
Free
- · 1 Channel Inbox
- · 50 AI Responses/month
- · AI product suggestions with add-to-cart
- · Auto-learns from up to 50 site pages
- · Live Agent Handoff
- · Manual document training (PDF, Excel)
Seed
- · 1,000 AI Responses/month
- · Advanced ROI Dashboard
- · All Features in Free
- · Auto-learns from up to 100 site pages
- · Centralized inbox (chat + Gmail)
- · Cross-email conversation history & reply
Grow
- · 5,000 AI Responses/month
- · All Features in Seed
- · Auto-learns from up to 250 site pages
- · Custom Branding
- · Up to 5 Channel Inbox
Bloom
- · 15,000 AI Responses/month
- · All Features in Grow
- · Auto-learns from up to 1000 site pages
- · Custom Branding
- · Up to 10 Channel Inbox
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFetchply turns your store pages, product catalog, policies, and help content into an AI chat agent for your storefront. The agent answers shopper questions around the clock, recommends products, helps with order questions, captures leads, and hands the conversation to your team when a person is needed.
Figu is your always-on AI chat — a single place to handle customer questions from your storefront and email. It auto-learns your site and documents, answers FAQs, suggests products, and lets shoppers add to cart right in chat. When needed, seamlessly hand conversations to a human with full context. Go live in minutes, delight customers, and focus on growing your store — not your inbox.
- AI chat answers based on your store content and policies
- Product catalog and order lookup for customer questions
- Conversation inbox with lead capture and human handoff
- Analytics show top questions and unanswered requests
- Chat and email in one inbox — never miss a customer question.
- Auto-crawls your store for instant setup — no manual training required.
- 24/7 AI chatbot handles FAQs, orders, products, and handoffs.
- Easily customize your bot’s tone to match your brand.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Fetchply AI Chatbot Live Chat |  Figu |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Fetchply AI Chatbot Live Chat | Figu |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 3(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Fetchply AI Chatbot Live Chat | Figu |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $18/month(ahead) | $19.99/month |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | Fetchply AI Chatbot Live Chat | Figu |
|---|---|---|
| Shopify category rank | #183 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 29, 2026 | Dec 16, 2025 |
| Languages | 1 | 1 |
| Developer | Rana Haroon | Figu |
FAQ
Fetchply AI Chatbot Live Chat and Figu: common questions
- Is Fetchply AI Chatbot Live Chat or Figu cheaper?
- Both list a free plan. Paid plans start at $18/month for Fetchply AI Chatbot Live Chat and $19.99/month for Figu. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Fetchply AI Chatbot Live Chat or Figu?
- On the Shopify App Store: Fetchply AI Chatbot Live Chat 5.0 from 3 reviews and Figu 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Fetchply AI Chatbot Live Chat lists 2 the others don’t mention, such as Agent avatar, Send transcript. Figu lists 8 the others don’t mention, such as Business hours, Chat flows, Chat window, Cross-sell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 1, 2026 for Fetchply AI Chatbot Live Chat, Oct 13, 2026 for Figu; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 1, 2026 for Fetchply AI Chatbot Live Chat, Oct 13, 2026 for Figu. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.