Ernest: AI Chatbot & Helpdesk vs ShopGeist
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026.
The short answer
- Only Ernest lists a free plan.
- Ernest lists 7 features ShopGeist’s listing doesn’t mention, including Customer insights, Discounts, Email chat.
Head to head
Free
- · 1 knowledge source
- · 100 conversations, lifetime
- · Never expires, no card needed
Starter Plan
- · 10 knowledge sources
- · 500 conversations/mo
- · Custom widget colours and logo
- · Replay past tickets before go-live
- · Upload files as knowledge
Growth Plan
- · 2,000 conversations/mo
- · 50 knowledge sources
- · Connect 3 tool servers (MCP)
- · Everything in Starter
Scale Plan
- · 10,000 conversations/mo
- · Everything in Growth
- · Unlimited knowledge sources
- · White label
Free
- · EU-hosted, data stays in Frankfurt
- · Link ShopGeist to your Shopify store
- · No extra charges to use this connector
- · Optional AI chat widget on your store
- · Order status, tracking, refunds
- · Sync orders, products and pages
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRunning a small store means answering the same questions all day: where is my order, how do I return this, is this in stock. Ernest is an AI chatbot that learns your pages, policies and products, then answers 24/7 in your customer's language. It handles order tracking, returns and cancellations, and answers pre-sale questions like a shopping assistant.
ShopGeist is an AI support system for Shopify shops. This app connects your store to it: install the app, link your ShopGeist account, and your products, pages, policies and order data become available to ShopGeist so it answers customer questions accurately. It also adds an optional AI chat widget to your storefront, so shoppers get instant answers in their language.
- Sets itself up automatically, with no workflows or rules to build
- Cancels orders, starts returns, and issues refunds — with customer confirmation
- Hands off to your team by email when a question needs a person
- Matches your storefront branding, with optional white-label
- Answers shopper questions from your real products, pages, and policies
- Replies instantly in the shopper's language, 24/7, with no live agent
- Customizable widget: bot name, accent color, welcome message, position
- Conversation dashboard to review what shoppers ask and where they move on
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Ernest |  ShopGeist |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Ernest | ShopGeist |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 6 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Ernest and ShopGeist: common questions
- Is Ernest or ShopGeist cheaper?
- Only Ernest lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Ernest lists 7 the others don’t mention, such as Customer insights, Discounts, Email chat, Live chat. ShopGeist lists 5 the others don’t mention, such as Agent avatar, Business hours, Chat window, Encryption. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.