Ernest: AI Chatbot & Helpdesk Shopify App: Pricing, Features & First-Adopter Watch
Key signals for Ernest
Ernest: AI Chatbot & Helpdesk launched on July 21, 2026. Shoplist is watching for its first storefront installs and tracking its 6 public reviews, pricing, and listing changes in the meantime. Checked .
Sonar hasn’t detected Ernest: AI Chatbot & Helpdesk on a store yet. Watching since its Jul 21, 2026 launch.
Ernest on the Shopify App Store
Shoplist reads Ernest’s App Store listing every day: where it ranks, what merchants say, what it charges and every edit it ships.
Where Shopify ranks Ernest
Shoplist reads Shopify’s full category listings every day, so a climb or a slip shows up the day it happens.
| Day | Chat |
|---|---|
| Sep 3, 2026 | #135 |
| Sep 4, 2026 | #122 |
| Sep 5, 2026 | #119 |
| Sep 6, 2026 | #122 |
| Sep 7, 2026 | #123 |
| Sep 8, 2026 | #126 |
| Sep 9, 2026 | #128 |
| Sep 10, 2026 | #130 |
| Sep 11, 2026 | #128 |
| Sep 12, 2026 | #128 |
| Sep 13, 2026 | #127 |
| Sep 14, 2026 | #142 |
| Sep 15, 2026 | #144 |
| Sep 17, 2026 | #167 |
| Sep 19, 2026 | #167 |
| Sep 20, 2026 | #167 |
| Sep 21, 2026 | #169 |
| Sep 22, 2026 | #168 |
| Sep 23, 2026 | #166 |
| Sep 24, 2026 | #162 |
| Sep 25, 2026 | #166 |
| Sep 26, 2026 | #166 |
| Sep 27, 2026 | #166 |
| Sep 28, 2026 | #166 |
| Sep 29, 2026 | #164 |
| Sep 30, 2026 | #167 |
| Oct 1, 2026 | #180 |
| Oct 2, 2026 | #170 |
| Oct 3, 2026 | #173 |
| Oct 4, 2026 | #172 |
| Oct 5, 2026 | #170 |
| Oct 6, 2026 | #167 |
| Oct 7, 2026 | #166 |
| Oct 8, 2026 | #161 |
| Oct 9, 2026 | #163 |
| Oct 10, 2026 | #160 |
| Oct 11, 2026 | #162 |
| Oct 12, 2026 | #165 |
| Oct 13, 2026 | #168 |
| Oct 14, 2026 | #164 |
| Oct 15, 2026 | #167 |
| Oct 16, 2026 | #169 |
| Oct 17, 2026 | #165 |
| Oct 18, 2026 | #168 |
| Oct 19, 2026 | #164 |
| Oct 20, 2026 | #162 |
| Oct 21, 2026 | #178 |
| Oct 22, 2026 | #175 |
| Oct 23, 2026 | #171 |
| Oct 24, 2026 | #171 |
| Oct 25, 2026 | #175 |
| Oct 31, 2026 | #170 |
| Nov 1, 2026 | #168 |
| Nov 2, 2026 | #169 |
| Nov 4, 2026 | #184 |
| Nov 5, 2026 | #180 |
| Nov 6, 2026 | #183 |
| Nov 7, 2026 | #184 |
What merchants say about Ernest
The verdict from its App Store reviews, and whether the merchants who leave them stay.
5.0
What Ernest charges
Free plan available. Every plan on its listing, and every price change Shoplist has caught, so you can see exactly how it packages and prices.
Free
Free
Starter Plan
$49/month
Growth Plan
$149/month
Scale Plan
$299/month
Every edit Ernest ships to its listing
Titles, prices, screenshots and featured spots, diffed line by line. A competitor’s listing edits are its strategy, in public.
App name changed +8 more
Languages updated
App name changed +1 more
Listing title changed +11 more
How Ernest sells itself on the App Store
The pitch, integrations and features merchants see before they install: the positioning a competitor is betting on.
“An AI chatbot and helpdesk that answers customer questions about orders, returns and products”
What it does
Running a small store means answering the same questions all day: where is my order, how do I return this, is this in stock. Ernest is an AI chatbot that learns your pages, policies and products, then answers 24/7 in your customer's language. It handles order… Running a small store means answering the same questions all day: where is my order, how do I return this, is this in stock. Ernest is an AI chatbot that learns your pages, policies and products, then answers 24/7 in your customer's language. It handles order tracking, returns and cancellations, and answers pre-sale questions like a shopping assistant. What it cannot answer goes to your team by email with full context, so it works as a help desk without the ticket queue.
Features it lists
Screenshots
Ernest listing facts
- Developer
- Ernest
- Launched
- July 21, 2026
- Shopify rank
- #184 in Chat
- Languages
- English
Shopify stores using Ernest
Shoplist is watching Shopify storefronts for the first public install of Ernest.
How Ernest’s install base is moving
Shoplist re-crawls the same storefronts, so every store that adds Ernest, comes back to it or removes it shows up here. The store count also grows when Shoplist finds stores already running it; the breakdown keeps those apart from real installs.
Stores, last 28 days
0
0 now · 0 28 days earlier
Reach
0%
of the stores Shoplist tracks
Big-brand share
Not enough data: fewer than 150 of its stores have a known size
Where Ernest’s store count change came from
- Real installs and removalsEstimated0 added · 0 came back · 0 removed
- 0
Stores adding and removing Ernest, by week
| Week of | Added or back | Removed | Net | Notes |
|---|---|---|---|---|
| Aug 31, 2026 | 0 | 0 | 0 | Estimated |
| Sep 7, 2026 | 0 | 0 | 0 | Estimated |
| Sep 14, 2026 | 0 | 0 | 0 | Estimated |
| Sep 21, 2026 | 0 | 0 | 0 | Estimated |
| Sep 28, 2026 | 0 | 0 | 0 | Estimated |
| Oct 5, 2026 | 0 | 0 | 0 | Estimated |
| Oct 12, 2026 | 0 | 0 | 0 | Estimated |
| Oct 19, 2026 | 0 | 0 | 0 | Estimated |
| Oct 26, 2026 | 0 | 0 | 0 | Estimated |
Compare Ernest
The apps in its App Store category, with the stores Shoplist detects on each and their listing ratings.
Alternatives to Ernest
Apps merchants weigh against Ernest: AI Chatbot & Helpdesk, with their own detected stores and ratings.
Follow the apps you compete with and decide which changes deserve action. See the competitor-monitoring workflow.
Seen on the storefront, not guessed
If Shoplist shows Ernest on a store, it’s there. Every count on this page traces to code found on a live storefront, re-checked on every crawl.
Code-level
Found in the storefront’s own code
Shoplist matches the scripts, app blocks and pixels Ernest loads on each live storefront. No surveys, no developer-reported numbers, no model guessing installs from review counts.
Re-checked, so the count stays current
Shoplist keeps crawling the same storefronts. A store that uninstalls Ernest leaves the count on the next crawl, so you read today’s install base, not a high-water mark.
Daily
The App Store, read every day
Rank, reviews, pricing and every listing edit are captured daily, so a price change or a ranking slip shows up here the day it ships.
Two public sources, labelled on every section. Store data last checked .
Read the full methodologyQuestions about Ernest
Straight answers from the same data as the rest of this page. The full store list answers the rest.
Has Shoplist detected stores using Ernest: AI Chatbot & Helpdesk yet?
Shoplist has not yet found reliable public storefront evidence for Ernest: AI Chatbot & Helpdesk. The page tracks first merchant evidence as it appears.
What does first-adopter watch mean?
It means Shoplist is monitoring launch context, first storefront-detectable merchant evidence, reviews, pricing, and listing changes.
Can I get alerts when stores start using Ernest: AI Chatbot & Helpdesk?
Yes. Create a watchlist to get alerted when Shoplist finds public merchant evidence for Ernest: AI Chatbot & Helpdesk.
Go beyond Ernest
Its closest rival, its developer and the charts it competes on, from the same data.
- Ernest vs Chatty AI Chatbot & Live ChatDetected stores, store movement, ratings and pricing side by side.
- ErnestEvery app Ernest publishes, with their detected reach.
- Top apps by categoryThe ten apps gaining the most detected installs in each category.
- All Shopify appsBrowse every app Shoplist tracks, by category, rating, and reach.
Keep watching Ernest.
Get alerted on first storefront installs, review spikes, pricing changes, and listing edits.
