Ernest: AI Chatbot & Helpdesk vs Shopbot: AI Customer Calls
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Ernest, Nov 7, 2026 for Shopbot.
The short answer
- On the Shopify App Store: Ernest 5.0 from 6 reviews and Shopbot 5.0 from 2 reviews.
- Only Ernest lists a free plan. Paid plans start at $49/month for Ernest and $39/month for Shopbot.
- Shopbot lists 4 features Ernest’s listing doesn’t mention, including Agent avatar, Encryption, Multi-language.
Head to head
- Australia
- Brazil
- United States
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 knowledge source
- · 100 conversations, lifetime
- · Never expires, no card needed
Starter Plan
- · 10 knowledge sources
- · 500 conversations/mo
- · Custom widget colours and logo
- · Replay past tickets before go-live
- · Upload files as knowledge
Growth Plan
- · 2,000 conversations/mo
- · 50 knowledge sources
- · Connect 3 tool servers (MCP)
- · Everything in Starter
Scale Plan
- · 10,000 conversations/mo
- · Everything in Growth
- · Unlimited knowledge sources
- · White label
Starter
- · 100 voice minutes/month
- · 200 free chats included
- · All features included
Growth
- · 300 free chats included
- · 300 voice minutes/month
- · All features included
Scale
- · 1,000 voice minutes/month
- · 2,000 free chats included
- · All features included
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRunning a small store means answering the same questions all day: where is my order, how do I return this, is this in stock. Ernest is an AI chatbot that learns your pages, policies and products, then answers 24/7 in your customer's language. It handles order tracking, returns and cancellations, and answers pre-sale questions like a shopping assistant.
Shopbot is an AI call assistant purpose-built for Shopify. It connects to your store to resolve order tracking, returns, exchanges, and product questions by phone. Add local phone numbers for each market, keep transcripts, and escalate to your team when needed. A free on-site chatbot is included for pre-sale and simple FAQs.
- Sets itself up automatically, with no workflows or rules to build
- Cancels orders, starts returns, and issues refunds — with customer confirmation
- Hands off to your team by email when a question needs a person
- Matches your storefront branding, with optional white-label
- Instant AI responses trained on your store’s content
- WhatsApp chat icon
- Order Tracking
- AI Training
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Ernest |  Shopbot |
|---|---|---|
| Detected stores | Not published | 20 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | 1 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Home & Garden, Business & Industrial, Food, Beverages & Tobacco |
| Top store countries | Not published | Australia, Brazil, United States |
Reviews
| Measure | Ernest | Shopbot |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 6(ahead) | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Ernest and Shopbot: common questions
- Is Ernest or Shopbot cheaper?
- Only Ernest lists a free plan. Paid plans start at $49/month for Ernest and $39/month for Shopbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Ernest or Shopbot?
- On the Shopify App Store: Ernest 5.0 from 6 reviews and Shopbot 5.0 from 2 reviews.
- What features does each app list that the other doesn’t?
- Ernest lists 3 the others don’t mention, such as Email chat, Live chat, Push notifications. Shopbot lists 4 the others don’t mention, such as Agent avatar, Encryption, Multi-language, Real-time translation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Ernest, Nov 7, 2026 for Shopbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Ernest, Nov 7, 2026 for Shopbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.