eesel: AI Chatbot & Live Chat vs Velix Chat: AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026 for eesel, Nov 3, 2026 for Velix Chat.
The short answer
- Only Velix Chat lists a free plan. Paid plans start at $1,000/month for eesel and $19/month for Velix Chat.
- eesel lists 10 features Velix Chat’s listing doesn’t mention, including AI summaries, Auto-assign, Email.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Usage-based pricin
Enterprise
Free
- · 19 languages including Spanish, German
- · 200 AI replies per month
- · AI sales chatbot and live chat
- · Chat history kept for 90 days
- · Product recommendations and add to cart
- · Team Inbox with human handover
Starter
- · 1,000 AI replies per month
- · AI sales chatbot and live chat
- · Everything In free
- · Hide the Powered by Velix Chat badge
- · Human handoff
- · Order tracking in chat
Growth
- · 4,000 Ai replies per month
- · AI sales chatbot and live chat
- · Everything In Starter
- · Human handoff
- · Order tracking in chat
- · Priority support
Premium
- · 15,000 Ai replies per month
- · AI sales chatbot and live chat
- · Everything In Growth
- · Human handoff
- · Order tracking in chat
- · Priority support
Scale
- · 30,000 AI replies per month
- · AI sales chatbot and live chat
- · Everything In Premium
- · Human handoff
- · Order tracking in chat
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureDeliver faster, smarter support and sales with an AI live chat bot available 24/7. Provide instant AI-powered assistance for orders, returns, and FAQs, with effortless handoff when needed. Quickly train an AI sales agent on your Shopify catalog, orders, and FAQs. Manage pre- and post-sales questions instantly, adjust tone, link real-time data, and monitor performance with ease.
Velix Chat is an AI sales chatbot, AI shopping assistant and live chat for your online store. The AI agent answers customer questions 24/7 using your products, policies and pages, recommends products, adds items to cart and checks order status, helping shoppers decide and buy. When a shopper needs a person, your team takes over from the Inbox in your store admin.
- AI Chatbot – Deploy a smart AI chatbot that handles customer inquiries.
- Knowledge Base Integration – Connect your existing documentation, to eesel.
- Real-Time Data Access : Pull live order, and customer info for support.
- AI sales chatbot trained on your products, policies and pages
- AI shopping assistant: product recommendations and add to cart in chat
- AI customer support 24/7: order tracking, shipping and policy answers
- Live chat and helpdesk Inbox with human handover to your team
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  eesel | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | eesel | |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 7 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | eesel | |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $1,000/month | $19/month(ahead) |
| Longest free trial | 7 days | 14 days |
| Plans listed | 2 | 5 |
Listing
| Measure | eesel | |
|---|---|---|
| Shopify category rank | #107 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 11, 2025 | Nov 2, 2026 |
| Languages | 1 | 1 |
| Developer | eesel | Velix Apps |
FAQ
eesel and Velix Chat: common questions
- Is eesel or Velix Chat cheaper?
- Only Velix Chat lists a free plan. Paid plans start at $1,000/month for eesel and $19/month for Velix Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- eesel lists 10 the others don’t mention, such as AI summaries, Auto-assign, Email, Rule-based triggers. Velix Chat lists 2 the others don’t mention, such as Analytics, Reports. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026 for eesel, Nov 3, 2026 for Velix Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026 for eesel, Nov 3, 2026 for Velix Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.