ecomwizzard vs Help Scout
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for ecomwizzard, Nov 8, 2026 for Help Scout.
The short answer
- ecomwizzard lists 3 features Help Scout’s listing doesn’t mention, including Contact form, Escalation, Phone.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Core
- · 2 GB media storage
- · 2 team members
- · 200 AI actions / month
- · Free supplier portal, unlimited
- · Orders, products, customers & stock
Starter
- · 1,200 AI actions / month
- · 3 team members · 2 AI agents
- · 5 GB media storage
- · AI agent drafts & answers messages
- · Customer service hub: one inbox
- · Everything in Core
Growth
- · 20 GB media storage
- · 3,500 AI actions · 2,000 shipments/mo
- · 6 team members · 5 AI agents
- · Everything in Starter
- · Finance: true profit, COGS, refunds
- · Fulfillment: supplier routing, shipping
Scale
- · 100 GB media storage
- · 15 rostered staff
- · 15 team members · 10 AI agents
- · 3 ad channels · 200 competitor lookups
- · 6,000 AI actions · 4,000 shipments/mo
- · Everything in Growth
Free to install
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureecomwizzard connects to your Shopify store and gives you the back office a growing brand needs. Route orders to your suppliers and warehouses, keep stock true across channels, edit products and discounts without leaving the app, answer customers from one inbox, collect payment or reship in a click, and show shoppers an honest delivery promise on the product page.
Help Scout is the AI support suite that turns customer conversations into growth and retention. Bring every support channel into one space built for collaboration between teams and AI. With the Shopify integration, you can view customer order details and history alongside every conversation, plus edit, duplicate, cancel, and refund orders directly in Help Scout—without switching between tools.
- Unified AI customer support workspace
- Fulfillment routing across warehouses and suppliers
- Store analytics from orders, products, and customers
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ecomwizzard |  Help Scout |
|---|---|---|
| Detected stores | Not published | 212 |
| Net store change, 28 days | 0 | −70 |
| Stores added, 28 days | Not enough data | 5 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Home & Garden, Apparel & Accessories, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Australia |
Reviews
| Measure | ecomwizzard | Help Scout |
|---|---|---|
| App Store rating | Not published | 3.7 ★ |
| App Store reviews | Not published | 19 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ecomwizzard | Help Scout |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $19/month | No monthly plan listed |
| Longest free trial | 90 days | Not listed |
| Plans listed | 4 | 1 |
Listing
| Measure | ecomwizzard | Help Scout |
|---|---|---|
| Shopify category rank | #162 | #90(ahead) |
| Shopify App Charts | Not on this week’s charts | #6 in Helpdesk |
| Built for Shopify | No | No |
| Launched | Jun 11, 2026 | Mar 31, 2014 |
| Languages | 1 | 1 |
| Developer | EcomWizzard | Help Scout |
FAQ
ecomwizzard and Help Scout: common questions
- What features does each app list that the other doesn’t?
- ecomwizzard lists 3 the others don’t mention, such as Contact form, Escalation, Phone. Help Scout lists 3 the others don’t mention, such as Response templates, Rule-based triggers, Self-service. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for ecomwizzard, Nov 8, 2026 for Help Scout; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for ecomwizzard, Nov 8, 2026 for Help Scout. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.