DigitalGenius vs Gorgias: AI Helpdesk & Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for DigitalGenius, Nov 8, 2026 for Gorgias.
The short answer
- Gorgias lists 42 features DigitalGenius’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
The customer support platform for ecommerce
- United States
- Australia
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
Starter plan
- · 3 customer support agents
- · 50 tickets per month included
- · AI Agent add-on available
- · Live chat
Basic plan
- · 300 tickets per month included
- · AI Agent add-on available
- · Customer service
- · Live chat
- · Unlimited customer support agents
Pro plan
- · 2000 tickets included
- · AI Agent add-on available
- · Customer service
- · Live chat
- · Up to 500 customer support agents
Advanced plan
- · 5000 tickets included
- · AI Agent add-on available
- · Customer service
- · Live chat
- · Up to 500 customer support agents
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAI and deep integrations for instant post purchase support, boosting life time value, and pre-purchase product recommendations, increasing conversions. A unified platform featuring conversational and visual AI for comprehension, deep integrations for resolution, and generative AI for personalization and empathy.
Gorgias brings customer service into one Shopify helpdesk. Manage email, live chat, social, SMS and voice in a unified inbox with order and customer history. AI Agent delivers AI customer support for FAQs and order questions, takes actions you control, and hands conversations to your team with context. Use AI Shopping Assistant to answer product questions and recommend products.
- Conversational AI. Let your users have natural conversations with AI Concierge.
- Visual AI. Trained on e-commerce products, detects defects and barcodes.
- Generative AI. Personalized touch, finetuned for ecommerce and your brand tone.
- Deep Integrations. Connected with carriers, ERPs, warehouses to resolve issues.
- Every conversation, all in one place: Connect 100+ apps into Gorgias
- Automate your customer support: Easy-to-set-up AI for on-brand messaging.
- Turn shoppers into repeat customers: Increase GMV with personalized campaigns
- Create, duplicate, edit, and refund Shopify orders directly within Gorgias
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  DigitalGenius |  Gorgias |
|---|---|---|
| Detected stores | Not published | 18,824 |
| Net store change, 28 days | 0 | +235 |
| Stores added, 28 days | Not enough data | 245 |
| Big-brand share | Not enough data | 38% |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | United States, Australia, United Kingdom |
Reviews
| Measure | DigitalGenius | Gorgias |
|---|---|---|
| App Store rating | Not published | 4.3 ★ |
| App Store reviews | Not published | 708 |
| New reviews, 28 days | Not enough data | 4 |
| Reviewers a year or more in | Not enough data | 66% |
Pricing
| Measure | DigitalGenius | Gorgias |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $10/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 1 | 4 |
Listing
| Measure | DigitalGenius | Gorgias |
|---|---|---|
| Shopify category rank | Not enough data | #5 |
| Shopify App Charts | Not on this week’s charts | #35 on the Shoplist 100 |
| Built for Shopify | No | No |
| Launched | Feb 20, 2024 | Mar 1, 2017 |
| Languages | 1 | 1 |
| Developer | DigitalGenius | Gorgias Inc. |
FAQ
DigitalGenius and Gorgias: common questions
- What features does each app list that the other doesn’t?
- Gorgias lists 42 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, AI responses. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for DigitalGenius, Nov 8, 2026 for Gorgias; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for DigitalGenius, Nov 8, 2026 for Gorgias. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.