DeskWired vs NestDesk AI Agents & AI Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for DeskWired, Nov 6, 2026 for NestDesk AI Agents & AI Chat.
The short answer
- Both list a free plan. Paid plans start at $19/month for DeskWired and $5.99/month for NestDesk AI Agents & AI Chat.
- NestDesk AI Agents & AI Chat lists 24 features DeskWired’s listing doesn’t mention, including Agent avatar, AI responses, Analytics.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 seat
- · 50 conversations/month
- · Basic macros
- · Customer/order sidebar
- · DeskWired branding
- · Live chat widget
Starter
- · 3 seats
- · AI drafts included
- · AI summaries included
- · And many more
- · Basic automations
- · Custom widget branding
Growth
- · 10 seats
- · AI handoff summaries
- · AI tone rewrite
- · And many more
- · Everything in Starter
- · SLA workflows
Pro
- · 25 seats
- · AI-assisted response suggestions
- · AI-assisted support tools
- · AI-assisted workflow drafts
- · And many more
- · Customer context tools
FREE
- · 1 Facebook integration
- · 1 agent as admin
- · 1 store integration
- · Browser notifications
- · Live chat customization
- · Mobile app
BASIC
- · 2 stores & FB integrations
- · 5 FAQs
- · Automation rules
- · Live visitor data
- · Order tracking
- · Remove watermark
ADVANCED
- · All in Basic, plus
- · Business hours
- · Chatbot
- · Offline email notifications
- · Unlimited conversations & agents
- · Unlimited stores, channels & FAQs
PROFESSIONAL
- · 500 replies/month
- · AI Chatbot
- · All in Advanced, plus
- · Order management
- · Unlimited conversations & agents
- · Unlimited stores, channels & FAQs
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCustomer support works better when your helpdesk understands your store. DeskWired brings conversations, customers, orders, products and support workflows into one ecommerce inbox. Help shoppers with order questions, recommend the right products, manage email and live chat, and let Tip assist your team without getting between you and your customers.
Centralize all support conversations from different stores and channels in just a single inbox with our AI-powered NestDesk. By using our AI-integrated chatbot, delivering 24/7 customer service is possible, significantly reducing manual effort. With detailed customer behavior & product recommendations right from the chat portal, you can boost sales from every conversation.
- Real-time customer chat directly from your support inbox
- AI + human agent handoff for faster, smarter support
- Shopify customer and order context inside support workflows.
- Saved replies, routing, and support workflow tools.
- Manage & respond to all messages across channels and stores in one single inbox.
- Automate your support & solve customers’ questions with the NestDesk AI chatbot.
- Share product recommendations, browse inventory & create orders while chatting.
- Make powerful self-service widget with Helpdesk, order tracking & order action.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  DeskWired |  NestDesk AI Agents & AI Chat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | DeskWired | NestDesk AI Agents & AI Chat |
|---|---|---|
| App Store rating | Not published | 4.9 ★ |
| App Store reviews | Not published | 32 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | DeskWired | NestDesk AI Agents & AI Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $19/month | $5.99/month(ahead) |
| Longest free trial | 14 days | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | DeskWired | NestDesk AI Agents & AI Chat |
|---|---|---|
| Shopify category rank | #737 | Not enough data |
| Shopify App Charts | Not on this week’s charts | #16 on Featured by Shopify in Chat |
| Built for Shopify | No | No |
| Launched | Jul 10, 2026 | Jun 21, 2022 |
| Languages | 1 | 1 |
| Developer | Genesis Digitals | NestScale |
FAQ
DeskWired and NestDesk AI Agents & AI Chat: common questions
- Is DeskWired or NestDesk AI Agents & AI Chat cheaper?
- Both list a free plan. Paid plans start at $19/month for DeskWired and $5.99/month for NestDesk AI Agents & AI Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- DeskWired lists 3 the others don’t mention, such as Agent analytics, Cart recovery, Discounts. NestDesk AI Agents & AI Chat lists 24 the others don’t mention, such as Agent avatar, AI responses, Analytics, Auto-assign. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for DeskWired, Nov 6, 2026 for NestDesk AI Agents & AI Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for DeskWired, Nov 6, 2026 for NestDesk AI Agents & AI Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.