DeskWired vs Jotform AI Chatbot ‑ Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for DeskWired, Oct 20, 2026 for Jotform AI Chatbot.
The short answer
- Only DeskWired lists a free plan.
- Jotform AI Chatbot lists 18 features DeskWired’s listing doesn’t mention, including Agent avatar, AI responses, Auto-reply.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 seat
- · 50 conversations/month
- · Basic macros
- · Customer/order sidebar
- · DeskWired branding
- · Live chat widget
Starter
- · 3 seats
- · AI drafts included
- · AI summaries included
- · And many more
- · Basic automations
- · Custom widget branding
Growth
- · 10 seats
- · AI handoff summaries
- · AI tone rewrite
- · And many more
- · Everything in Starter
- · SLA workflows
Pro
- · 25 seats
- · AI-assisted response suggestions
- · AI-assisted support tools
- · AI-assisted workflow drafts
- · And many more
- · Customer context tools
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCustomer support works better when your helpdesk understands your store. DeskWired brings conversations, customers, orders, products and support workflows into one ecommerce inbox. Help shoppers with order questions, recommend the right products, manage email and live chat, and let Tip assist your team without getting between you and your customers.
These AI-powered help desk solutions help businesses manage customer conversations automatically across chat, FAQ and live interactions. Intelligent agents respond instantly, resolve issues, and guide users in real time, 24/7. A built-in support workspace brings together live messaging, automated replies, and self-service answers to reduce workload and speed up responses.
- Real-time customer chat directly from your support inbox
- AI + human agent handoff for faster, smarter support
- Shopify customer and order context inside support workflows.
- Saved replies, routing, and support workflow tools.
- AI chatbots provide real-time, personalized assistance on products and policies.
- Shopify integration keeps product and order details updated — no coding needed.
- Smart automation handles inquiries, guides purchases, and recommends products.
- Omnichannel support manages chat, web, and phone with human-like AI responses.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  DeskWired |  Jotform AI Chatbot |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | DeskWired | Jotform AI Chatbot |
|---|---|---|
| App Store rating | Not published | 3.9 ★ |
| App Store reviews | Not published | 36 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | DeskWired | Jotform AI Chatbot |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $19/month | No monthly plan listed |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | Not published |
Listing
| Measure | DeskWired | Jotform AI Chatbot |
|---|---|---|
| Shopify category rank | #737 | #65(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | Yes |
| Launched | Jul 10, 2026 | Apr 16, 2025 |
| Languages | 1 | 1 |
| Developer | Genesis Digitals | Jotform |
FAQ
DeskWired and Jotform AI Chatbot: common questions
- Is DeskWired or Jotform AI Chatbot cheaper?
- Only DeskWired lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- DeskWired lists 6 the others don’t mention, such as Agent analytics, Cart recovery, Chat flows, Cross-sell. Jotform AI Chatbot lists 18 the others don’t mention, such as Agent avatar, AI responses, Auto-reply, Chatbot. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for DeskWired, Oct 20, 2026 for Jotform AI Chatbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for DeskWired, Oct 20, 2026 for Jotform AI Chatbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.