DeskWired vs Hive Help Desk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for DeskWired, Oct 28, 2026 for Hive Help Desk.
The short answer
- Both list a free plan. Paid plans start at $19/month for DeskWired and $49/month for Hive Help Desk.
- DeskWired lists 11 features Hive Help Desk’s listing doesn’t mention, including Agent analytics, AI chatbots, Cart recovery.
Head to head
Free
- · 1 seat
- · 50 conversations/month
- · Basic macros
- · Customer/order sidebar
- · DeskWired branding
- · Live chat widget
Starter
- · 3 seats
- · AI drafts included
- · AI summaries included
- · And many more
- · Basic automations
- · Custom widget branding
Growth
- · 10 seats
- · AI handoff summaries
- · AI tone rewrite
- · And many more
- · Everything in Starter
- · SLA workflows
Pro
- · 25 seats
- · AI-assisted response suggestions
- · AI-assisted support tools
- · AI-assisted workflow drafts
- · And many more
- · Customer context tools
Free
- · 1 agent seat
- · 100 conversations/month
- · Community support
- · Email + 1 channel
Starter
- · 2 agent seats
- · 500 conversations/month
- · All channels (Shopify, eBay, Amazon, Mir
- · EVERYTHING IN FREE, PLUS
- · Email support
Growth
- · 2,000 conversations/month
- · 5 agent seats
- · Buzz AI bot + copilot
- · EVERYTHING IN STARTER, PLUS
- · Macros + automations
Pro
- · 10,000 conversations/month
- · Custom forms + screen share
- · EVERYTHING IN GROWTH, PLUS
- · Multi-brand support
- · Unlimited agents
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCustomer support works better when your helpdesk understands your store. DeskWired brings conversations, customers, orders, products and support workflows into one ecommerce inbox. Help shoppers with order questions, recommend the right products, manage email and live chat, and let Tip assist your team without getting between you and your customers.
HIVE Helpdesk brings all your customer support channels into one dashboard. Manage live chat, email, Facebook Messenger, Instagram DM, WhatsApp, and SMS conversations from a single shared inbox. Agents can view Shopify order details alongside each conversation, translate messages in real time across five languages, and use template responses to reply faster.
- Real-time customer chat directly from your support inbox
- AI + human agent handoff for faster, smarter support
- Shopify customer and order context inside support workflows.
- Saved replies, routing, and support workflow tools.
- Unified inbox for live chat, email, Messenger, Instagram, WhatsApp and SMS
- View Shopify orders and customer details alongside every conversation
- Auto-translate messages in real time across five languages
- Customizable live chat widget with business hours and omnichannel menu
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  DeskWired |  Hive Help Desk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | DeskWired | Hive Help Desk |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | DeskWired | Hive Help Desk |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $19/month(ahead) | $49/month |
| Longest free trial | 14 days | 14 days |
| Plans listed | 4 | 4 |
Listing
| Measure | DeskWired | Hive Help Desk |
|---|---|---|
| Shopify category rank | #737 | #440(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 10, 2026 | Jun 30, 2026 |
| Languages | 1 | 1 |
| Developer | Genesis Digitals | Backroom Studio |
FAQ
DeskWired and Hive Help Desk: common questions
- Is DeskWired or Hive Help Desk cheaper?
- Both list a free plan. Paid plans start at $19/month for DeskWired and $49/month for Hive Help Desk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- DeskWired lists 11 the others don’t mention, such as Agent analytics, AI chatbots, Cart recovery, Chat flows. Hive Help Desk lists 9 the others don’t mention, such as Agent avatar, Business hours, Chat assignment, Color and font. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for DeskWired, Oct 28, 2026 for Hive Help Desk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for DeskWired, Oct 28, 2026 for Hive Help Desk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.