DeskLeap: Helpdesk & Live Chat vs WhatsDesk Voice‑Video Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Sep 11, 2026 for DeskLeap, May 1, 2026 for WhatsDesk Voice‑Video Helpdesk.
The short answer
- WhatsDesk Voice‑Video Helpdesk lists 5 features DeskLeap’s listing doesn’t mention, including Contact form, Customer notifications, Multi-language.
Head to head
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureDeskLeap brings a complete helpdesk into your Shopify store. Stop switching between tabs — view, reply, and resolve customer tickets without ever leaving your admin. Embed a live chat widget on your storefront so shoppers can reach you while they browse. Build a self-service knowledge base to reduce repetitive questions and cut ticket volume.
WhatsDesk is a voice- and video-first helpdesk for Shopify stores. Instead of only typing, agents can send quick voice notes, short video clips, or screen shares directly inside support tickets, so issues get resolved clearly and fast. When both the agent and customer are online, it works as live chat. When they are not, it falls back to threaded tickets with a unified email inbox, so no conversation gets lost.
- Ticket management with priority, status, and agent assignment
- Real-time live chat widget embedded on your storefront
- Self-service knowledge base with organized help articles
- Live chat when both agent and shopper are online
- Record quick voice notes or reply with a short video directly inside tickets
- Public ticket links let customers follow and reply securely
- Unified inbox with email in & out so conversations stay in one place
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  DeskLeap |  WhatsDesk Voice‑Video Helpdesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | DeskLeap | WhatsDesk Voice‑Video Helpdesk |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | DeskLeap | WhatsDesk Voice‑Video Helpdesk |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | Not published |
Listing
| Measure | DeskLeap | WhatsDesk Voice‑Video Helpdesk |
|---|---|---|
| Shopify category rank | #166(ahead) | #247 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 20, 2026 | Nov 28, 2025 |
| Languages | 1 | 1 |
| Developer | Sid Techno LLC | WhatsDesk |
FAQ
DeskLeap and WhatsDesk Voice‑Video Helpdesk: common questions
- What features does each app list that the other doesn’t?
- DeskLeap lists 2 the others don’t mention, such as AI responses, Auto-reply. WhatsDesk Voice‑Video Helpdesk lists 5 the others don’t mention, such as Contact form, Customer notifications, Multi-language, Reports. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Sep 11, 2026 for DeskLeap, May 1, 2026 for WhatsDesk Voice‑Video Helpdesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Sep 11, 2026 for DeskLeap, May 1, 2026 for WhatsDesk Voice‑Video Helpdesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.