Deskhero vs SupportRetriever AI Assisted
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Deskhero, Oct 13, 2026 for SupportRetriever AI Assisted.
The short answer
- Paid plans start at $29.85/month for Deskhero and $0.99/month for SupportRetriever AI Assisted.
- Deskhero lists 8 features SupportRetriever AI Assisted’s listing doesn’t mention, including AI responses, Auto-assign, Auto-reply.
Head to head
Small (3 Agents)
- · AI Automation rules (3)
- · AI-suggested answers
- · Knowledge base articles (50)
- · Mailboxes (1)
- · Shopify product sync (100)
- · Tickets (500)
Medium (3 Agents)
- · AI Automation rules (10)
- · AI-suggested answers
- · Knowledge base articles (500)
- · Mailboxes (3)
- · Shopify product sync (500)
- · Tickets (5.000)
Large (3 Agents)
- · AI Automation rules (50)
- · AI-suggested answers
- · Knowledge base articles (5.000)
- · Mailboxes (5)
- · Shopify product sync (1.000)
- · Tickets (10.000)
Pro
- · Increase to 1k inbound messages p/month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAutomatically surface customer orders, fulfillment statuses, and tracking IDs inside Deskhero. When a ticket includes an order number, Deskhero fetches order details live from Shopify and suggests a ready-to-send reply. A sidebar widget displays key customer info like past orders and total spent, making support faster and more accurate.
SupportRetriever adds a branded support form to your storefront and routes submissions into a simple inbox. Conversations are threaded per customer, and each request includes Shopify customer and order details so you can respond faster and keep support organized. Let AI assist you with intelligent reply suggestions for every customer message.
- AI suggested replies
- AI Automation
- Microsoft/Google mailbox ready
- Hide your email with a branded support form
- Spam protection for incoming requests
- Chat-like inbox with threaded conversations
- AI-Powered Reply Suggestions
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Deskhero |  SupportRetriever AI Assisted |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Deskhero | SupportRetriever AI Assisted |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Deskhero | SupportRetriever AI Assisted |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $29.85/month | $0.99/month(ahead) |
| Longest free trial | 30 days | Not listed |
| Plans listed | 3 | 1 |
Listing
| Measure | Deskhero | SupportRetriever AI Assisted |
|---|---|---|
| Shopify category rank | #184(ahead) | #250 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Oct 3, 2025 | Feb 16, 2026 |
| Languages | 1 | 1 |
| Developer | Deskhero | Amitay Tweeto |
FAQ
Deskhero and SupportRetriever AI Assisted: common questions
- Is Deskhero or SupportRetriever AI Assisted cheaper?
- Paid plans start at $29.85/month for Deskhero and $0.99/month for SupportRetriever AI Assisted. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Deskhero lists 8 the others don’t mention, such as AI responses, Auto-assign, Auto-reply, Multi-language. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Deskhero, Oct 13, 2026 for SupportRetriever AI Assisted; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Deskhero, Oct 13, 2026 for SupportRetriever AI Assisted. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.