Deskhero vs RepairTracker: Repair Tickets
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Deskhero, Oct 29, 2026 for RepairTracker.
The short answer
- On the Shopify App Store: Deskhero 5.0 from 1 reviews and RepairTracker 5.0 from 3 reviews.
- Only RepairTracker lists a free plan. Paid plans start at $29.85/month for Deskhero and $29/month for RepairTracker.
- Deskhero lists 5 features RepairTracker’s listing doesn’t mention, including AI responses, Auto-assign, Auto-reply.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Small (3 Agents)
- · AI Automation rules (3)
- · AI-suggested answers
- · Knowledge base articles (50)
- · Mailboxes (1)
- · Shopify product sync (100)
- · Tickets (500)
Medium (3 Agents)
- · AI Automation rules (10)
- · AI-suggested answers
- · Knowledge base articles (500)
- · Mailboxes (3)
- · Shopify product sync (500)
- · Tickets (5.000)
Large (3 Agents)
- · AI Automation rules (50)
- · AI-suggested answers
- · Knowledge base articles (5.000)
- · Mailboxes (5)
- · Shopify product sync (1.000)
- · Tickets (10.000)
Free
- · Automatic customer status emails
- · Custom statuses and workflow
- · Printable repair orders
- · Repair photos, parts, and labor
- · Status lookup on your storefront
- · Technician assignment and workload
Pro
- · Draft order invoices
- · Estimates customers approve online
- · Everything in Free + unlimited tickets
- · Online repair request form
- · POS intake, deposits, and payments
- · Parts linked to your Shopify products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAutomatically surface customer orders, fulfillment statuses, and tracking IDs inside Deskhero. When a ticket includes an order number, Deskhero fetches order details live from Shopify and suggests a ready-to-send reply. A sidebar widget displays key customer info like past orders and total spent, making support faster and more accurate.
Stop tracking repairs on paper and spreadsheets. RepairTracker puts every job in your Shopify admin: check items in at the counter, at your POS, or through a form on your store. Customers approve estimates online, get email updates, and check status on your own site. Technicians sign in with a PIN at the bench.
- AI suggested replies
- AI Automation
- Microsoft/Google mailbox ready
- Customer-facing portal for status lookup and new repair submissions.
- Configurable status workflow with customer emails on every stage.
- Parts tracking that optionally syncs stock levels with Shopify inventory.
- Attach intake and post-repair photos to document every repair.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Deskhero |  RepairTracker |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Deskhero | RepairTracker |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 3(ahead) |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Deskhero | RepairTracker |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $29.85/month | $29/month(ahead) |
| Longest free trial | 30 days | 12 days |
| Plans listed | 3 | 2 |
Listing
| Measure | Deskhero | RepairTracker |
|---|---|---|
| Shopify category rank | #185 | #24 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Oct 3, 2025 | May 20, 2026 |
| Languages | 1 | 8 |
| Developer | Deskhero | Takame Studio, LLC |
FAQ
Deskhero and RepairTracker: common questions
- Is Deskhero or RepairTracker cheaper?
- Only RepairTracker lists a free plan. Paid plans start at $29.85/month for Deskhero and $29/month for RepairTracker. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Deskhero or RepairTracker?
- On the Shopify App Store: Deskhero 5.0 from 1 reviews and RepairTracker 5.0 from 3 reviews.
- What features does each app list that the other doesn’t?
- Deskhero lists 5 the others don’t mention, such as AI responses, Auto-assign, Auto-reply, Order tracking. RepairTracker lists 5 the others don’t mention, such as Analytics, Customer notifications, Reports, Response templates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Deskhero, Oct 29, 2026 for RepairTracker; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Deskhero, Oct 29, 2026 for RepairTracker. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.