Deskhero vs OrderWise AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Deskhero, Oct 13, 2026 for OrderWise AI.
The short answer
- Paid plans start at $29.85/month for Deskhero and $29/month for OrderWise AI.
- Deskhero lists 7 features OrderWise AI’s listing doesn’t mention, including Auto-assign, Contact form, Multi-language.
Head to head
Small (3 Agents)
- · AI Automation rules (3)
- · AI-suggested answers
- · Knowledge base articles (50)
- · Mailboxes (1)
- · Shopify product sync (100)
- · Tickets (500)
Medium (3 Agents)
- · AI Automation rules (10)
- · AI-suggested answers
- · Knowledge base articles (500)
- · Mailboxes (3)
- · Shopify product sync (500)
- · Tickets (5.000)
Large (3 Agents)
- · AI Automation rules (50)
- · AI-suggested answers
- · Knowledge base articles (5.000)
- · Mailboxes (5)
- · Shopify product sync (1.000)
- · Tickets (10.000)
Starter
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAutomatically surface customer orders, fulfillment statuses, and tracking IDs inside Deskhero. When a ticket includes an order number, Deskhero fetches order details live from Shopify and suggests a ready-to-send reply. A sidebar widget displays key customer info like past orders and total spent, making support faster and more accurate.
OrderWise AI is an intelligent customer support chatbot that automatically resolves order-related questions using real-time data from your Shopify store. OrderWise matches customers to their orders instantly — by email or login — so customers never have to search for an order number.
- AI suggested replies
- AI Automation
- Microsoft/Google mailbox ready
- Handles order, tracking, and refund questions automatically
- Knows order status, tracking & refunds — no order number needed
- Installs in 2 minutes, works immediately, no code required
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Deskhero |  OrderWise AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Deskhero | OrderWise AI |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Deskhero | OrderWise AI |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $29.85/month | $29/month(ahead) |
| Longest free trial | 30 days | 14 days |
| Plans listed | 3 | 1 |
Listing
| Measure | Deskhero | OrderWise AI |
|---|---|---|
| Shopify category rank | #185(ahead) | #252 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Oct 3, 2025 | May 20, 2026 |
| Languages | 1 | 1 |
| Developer | Deskhero | OrderWise |
FAQ
Deskhero and OrderWise AI: common questions
- Is Deskhero or OrderWise AI cheaper?
- Paid plans start at $29.85/month for Deskhero and $29/month for OrderWise AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Deskhero lists 7 the others don’t mention, such as Auto-assign, Contact form, Multi-language, Order tracking. OrderWise AI lists 3 the others don’t mention, such as Chatbot, Escalation, Live chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Deskhero, Oct 13, 2026 for OrderWise AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Deskhero, Oct 13, 2026 for OrderWise AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.