Deskhero vs Lateling
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Deskhero, Nov 6, 2026 for Lateling.
The short answer
- Only Lateling lists a free plan. Paid plans start at $29.85/month for Deskhero and $9/month for Lateling.
- Deskhero lists 9 features Lateling’s listing doesn’t mention, including AI responses, Auto-assign, Auto-reply.
Head to head
Small (3 Agents)
- · AI Automation rules (3)
- · AI-suggested answers
- · Knowledge base articles (50)
- · Mailboxes (1)
- · Shopify product sync (100)
- · Tickets (500)
Medium (3 Agents)
- · AI Automation rules (10)
- · AI-suggested answers
- · Knowledge base articles (500)
- · Mailboxes (3)
- · Shopify product sync (500)
- · Tickets (5.000)
Large (3 Agents)
- · AI Automation rules (50)
- · AI-suggested answers
- · Knowledge base articles (5.000)
- · Mailboxes (5)
- · Shopify product sync (1.000)
- · Tickets (10.000)
Free
- · 3 reply templates
- · Gmail add-on: 1 store
- · Gmail add-on: 30 lookups a month
- · Needs attention and Find an order
Pro
- · Everything in Free
- · Gmail add-on: unlimited lookups
- · Gmail add-on: up to 3 stores
- · More reply templates
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAutomatically surface customer orders, fulfillment statuses, and tracking IDs inside Deskhero. When a ticket includes an order number, Deskhero fetches order details live from Shopify and suggests a ready-to-send reply. A sidebar widget displays key customer info like past orders and total spent, making support faster and more accurate.
Lateling helps you answer “where is my order?” without digging through orders. A Needs attention list shows recent orders that look late or stuck. Find an order looks up a customer by email, name or order number and shows its delivery status and tracking links. Reply templates fill in the customer's name, order number and tracking.
- AI suggested replies
- AI Automation
- Microsoft/Google mailbox ready
- A list of recent orders that look late or stuck
- Delivery status and tracking links for every order
- Find a customer's order by email, name or order number
- Reply templates that fill in the order details
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Deskhero | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Deskhero | |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Deskhero and Lateling: common questions
- Is Deskhero or Lateling cheaper?
- Only Lateling lists a free plan. Paid plans start at $29.85/month for Deskhero and $9/month for Lateling. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Deskhero lists 9 the others don’t mention, such as AI responses, Auto-assign, Auto-reply, Contact form. Lateling lists 1 the others don’t mention, such as Response templates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Deskhero, Nov 6, 2026 for Lateling; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Deskhero, Nov 6, 2026 for Lateling. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.