Delighted Post‑Delivery Survey vs Zigpoll Customer Surveys
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Delighted Post‑Delivery Survey, Nov 10, 2026 for Zigpoll Customer Surveys.
The short answer
- On the Shopify App Store: Delighted Post‑Delivery Survey 4.8 from 6 reviews and Zigpoll Customer Surveys 5.0 from 603 reviews.
- Both list a free plan. Paid plans start at $249/month for Delighted Post‑Delivery Survey and $39/month for Zigpoll Customer Surveys.
- Zigpoll Customer Surveys lists 24 features Delighted Post‑Delivery Survey’s listing doesn’t mention, including Abandoned cart, Activity tracking, AI insights.
Head to head
Post purchase surveys, email & abandoned cart surveys and more
- United States
- Germany
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Starter
- · 1 Templates Project
- · 1 user
- · 35 Free integrations (Shopify, Klaviyo, Slack, Zendesk, Gorgias)
- · 50 responses/ month
- · Unlimited Surveys
Premium
- · 10 users
- · 500 responses/ month
- · Premium Integrations (Salesforce, Segment, Hubspot, Gladly)
- · Unlimited Surveys
- · Unlimited Templates
Premium Plus
- · 1,000 responses/ month
- · 20 users
- · Premium Integrations (Salesforce, Segment, Hubspot, Gladly)
- · Unlimited Surveys
- · Unlimited Templates
Lite
- · 50 responses / mo
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited surveys
- · Weekly AI insights
Standard
- · 200 responses / mo
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited surveys
- · Weekly AI insights
Advanced
- · 600 responses / mo
- · API & MCP access
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited surveys
Premier
- · API & MCP access
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited responses / mo
- · Unlimited surveys
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureDelighted makes it simple to automatically send surveys to customers after an order is fulfilled. Retain your customers: Measure and act on signals of customer loyalty using Delighted's range of survey options. Resolve pain points: Delighted's reporting makes it easy to understand key customer pain points and product feedback so you can quickly act!
Run post-purchase surveys on your thank-you and order status pages, plus exit-intent, product page, email, SMS and Shopify POS surveys. Ask "How did you hear about us?" (HDYHAU) and compare revenue and AOV by channel with Meta Ads Manager and GA4. Collect zero-party data, NPS and CSAT, and learn why visitors don't buy. AI sorts open-ended customer feedback into themes and sends weekly reports.
- Simply connect Delighted to your Shopify store and select the survey delay
- Use survey templates for post-delivery surveys NPS, CSAT, 5-star, and more
- Customize your logo and brand for a beautifully branded survey design
- Real-time responses will appear in the dashboard to track trends overtime
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | Delighted Post‑Delivery Survey |  Zigpoll Customer Surveys |
|---|---|---|
| Detected stores | Not published | 4,183 |
| Net store change, 28 days | 0 | +74 |
| Stores added, 28 days | Not enough data | 124 |
| Big-brand share | Not enough data | 16% |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | United States, Germany, United Kingdom |
Reviews
| Measure | Delighted Post‑Delivery Survey | Zigpoll Customer Surveys |
|---|---|---|
| App Store rating | 4.8 ★ | 5.0 ★(ahead) |
| App Store reviews | 6 | 603(ahead) |
| New reviews, 28 days | 0 | 12(ahead) |
| Reviewers a year or more in | Not enough data | 21% |
Pricing
| Measure | Delighted Post‑Delivery Survey | Zigpoll Customer Surveys |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $249/month | $39/month(ahead) |
| Longest free trial | 7 days | Not listed |
| Plans listed | 3 | 4 |
Listing
| Measure | Delighted Post‑Delivery Survey | Zigpoll Customer Surveys |
|---|---|---|
| Shopify category rank | #71 | #3(ahead) |
| Shopify App Charts | #6 on Featured by Shopify in Surveys | #1 in Surveys |
| Built for Shopify | No | No |
| Launched | Oct 31, 2014 | Apr 23, 2019 |
| Languages | 1 | 1 |
| Developer | Delighted, LLC | Argonautic Labs |
FAQ
Delighted Post‑Delivery Survey and Zigpoll Customer Surveys: common questions
- Is Delighted Post‑Delivery Survey or Zigpoll Customer Surveys cheaper?
- Both list a free plan. Paid plans start at $249/month for Delighted Post‑Delivery Survey and $39/month for Zigpoll Customer Surveys. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Delighted Post‑Delivery Survey or Zigpoll Customer Surveys?
- On the Shopify App Store: Delighted Post‑Delivery Survey 4.8 from 6 reviews and Zigpoll Customer Surveys 5.0 from 603 reviews.
- What features does each app list that the other doesn’t?
- Zigpoll Customer Surveys lists 24 the others don’t mention, such as Abandoned cart, Activity tracking, AI insights, Analytics. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Delighted Post‑Delivery Survey, Nov 10, 2026 for Zigpoll Customer Surveys; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Delighted Post‑Delivery Survey, Nov 10, 2026 for Zigpoll Customer Surveys. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.