Daacreators Live Chat Helpdesk vs Desku: Leading AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 5, 2026 for Daacreators Live Chat Helpdesk, Oct 13, 2026 for Desku.
The short answer
- Only Daacreators Live Chat Helpdesk lists a free plan. Paid plans start at $3.99/month for Daacreators Live Chat Helpdesk and $49/month for Desku.
- Desku lists 34 features Daacreators Live Chat Helpdesk’s listing doesn’t mention, including Agent avatar, AI chatbots, AI responses.
Head to head
Customer Service, Helpdesk & Live Chat for Customer Support
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Plan
- · 25 tickets/mo
- · 5 templates
- · Email Support
Basic Plan
- · 100 tickets/mo
- · 2 agents
- · 20 custom templates
- · AI Assistant (100/mo)
- · Email Support
Pro Plan
- · 10 agents
- · 10 automations
- · 1000 tickets/mo
- · 50 custom templates
- · AI Assistant (500/mo)
- · Analytics
Enterprise Plan
- · AI Assistant (1500/mo)
- · Analytics
- · No Watermark
- · Priority Email Support
- · Unlimited agents
- · Unlimited automations
Team
- · Chatbot
- · Knowledgebase
- · Live chat
- · Store Connect Upto 1
- · Unlimited tickets per month included
- · Upto 2k Active Bot Users
Business
- · App Survey
- · Everything in Team+
- · Facebook & Whatsapp Integration
- · Multi Store Connect Upto 3
- · SLA
- · Upto 5k Active Bot Users
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCustomers can chat with you instantly on your store. When they leave your site, the chat automatically switches to email so you don't lose the conversation. You can assign chats to different team members, mark which ones are most important, and use saved reply templates to answer faster. Use AI to generate smart responses and summarize conversations. Set up automatic rules so messages go to the right person.
Desku is an AI-powered chatbot that automates customer support, provides real-time order tracking, and enhances sales with personalized product recommendations. It instantly responds to customer inquiries, reducing support workload and improving response times. Designed for eCommerce businesses, Desku increases conversions, streamlines live chat interactions, and ensures 24/7 customer service through AI automation.
- Live chat widget on your store that automatically transitions to email tickets.
- Unified inbox to manage all customer conversations from chat and email.
- Response templates and automation rules to handle common inquiries faster.
- Assign tickets to team members and set custom permissions for each support role.
- Omnichannel: Unify email, chat, Instagram, Facebook & more in one inbox
- Order management: Edit, refund, duplicate, and cancel orders From Desku itself
- Quick responses: Resolve questions instantly using AI-powered ticket management
- AI CoPilot for Support teams to have all the customer details at finger tips
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Daacreators Live Chat Helpdesk |  Desku |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Daacreators Live Chat Helpdesk | Desku |
|---|---|---|
| App Store rating | Not published | 4.5 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Daacreators Live Chat Helpdesk | Desku |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $3.99/month(ahead) | $49/month |
| Longest free trial | 14 days | 7 days |
| Plans listed | 4 | 2 |
Listing
| Measure | Daacreators Live Chat Helpdesk | Desku |
|---|---|---|
| Shopify category rank | #192 | #536 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 19, 2026 | Apr 20, 2022 |
| Languages | 1 | 1 |
| Developer | Daa Creators | Desku.io |
FAQ
Daacreators Live Chat Helpdesk and Desku: common questions
- Is Daacreators Live Chat Helpdesk or Desku cheaper?
- Only Daacreators Live Chat Helpdesk lists a free plan. Paid plans start at $3.99/month for Daacreators Live Chat Helpdesk and $49/month for Desku. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Daacreators Live Chat Helpdesk lists 2 the others don’t mention, such as Agent analytics, File upload. Desku lists 34 the others don’t mention, such as Agent avatar, AI chatbots, AI responses, AI summaries. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 5, 2026 for Daacreators Live Chat Helpdesk, Oct 13, 2026 for Desku; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 5, 2026 for Daacreators Live Chat Helpdesk, Oct 13, 2026 for Desku. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.