Desku ‑ AI Customer Service
Customer Service, Helpdesk & Live Chat for Customer Support
10 Ratings
4.9
Media
About this app
Launched: Apr 20, 2022, 12:00:00 AM
Customer Service Platform With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations
Desku is a customer experience platform designed to help online stores deliver outstanding customer service and convert browsing visitors into active buyers. It offers ready-to-use sales and support chatbots that boost revenue and quickly address your customers' most common inquiries. By centralizing all customer communications in one place.
- Omnichannel: Unify email, chat, Instagram, Facebook & more in one inbox
- Order management: Edit, refund, duplicate, and cancel orders From Desku itself
- Quick responses: Resolve questions instantly using AI-powered ticket management
- AI CoPilot for Support teams to have all the customer details at finger tips
- Offer 24/7 AI support: Answer FAQs with a Help Center, Chat Using AI
Features
Real-time messaging
Social media
Live chat
AI chatbots
Multi-language
Real-time translation
Email chat
Voice support
Automated responses
Send transcript
Quick replies
Greetings
FAQs
Product recommendations
Surveys
Order updates
Channels
Live chat
Help center
Contact form
Email
FAQs
Chatbot
Self-service
Workflow automation
Order tracking
Feedback surveys
Escalation
Analytics
Rule-based triggers
Tagging
AI summaries
Customization
Business hours
Chat flows
Chat assignment
Tagging
Color and font
Chat window
Agent avatar
Pricing Plans
Team
49
- Upto 2k Active Bot Users
- Store Connect Upto 1
- Unlimited tickets per month included
- Live chat
- Chatbot
- Knowledgebase
Business
69
- Everything in Team+
- SLA
- App Survey
- Webhook Access
- Your Own branding
- Facebook & Whatsapp Integration
- Upto 5k Active Bot Users
- Multi Store Connect Upto 3
