Ticketline: Support Tickets vs Webkul Helpdesk Support‑UVdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Ticketline, Oct 14, 2026 for Webkul Helpdesk Support‑UVdesk.
The short answer
- On the Shopify App Store: Ticketline 5.0 from 1 reviews and Webkul Helpdesk Support‑UVdesk 5.0 from 7 reviews.
- Paid plans start at $4.99/month for Ticketline and $36/month for Webkul Helpdesk Support‑UVdesk.
- Webkul Helpdesk Support‑UVdesk lists 2 features Ticketline’s listing doesn’t mention, including AI responses, Ticketing.
Head to head
Customer support with social media & marketplace [eBay,amazon]
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 1 team member
- · 150 Tickets/month
- · 5MB x 3 attachments
- · Custom issue types
- · Email notifications
- · Order linking
Growth
- · 10MB x 5 attachments
- · 3 team members
- · 400 Tickets/month
- · Custom issue types
- · Email notifications
- · Order linking
Pro
- · 10 team members
- · 20MB x 10 attachments
- · Custom issue types
- · Email notifications
- · Order linking
- · Unlimited Tickets
Enterprise Plan
- · $36 for Two Agents
- · 50+ Apps
- · All Enterprise Plan Features
- · Multiple Stores
- · Unlimited Mailbox
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureTicketline puts support tickets inside your Shopify customer accounts. Customers open a ticket from their account or the order status page, and it arrives already linked to the order, with items, totals, and attachments included. Track and resolve everything from one dashboard in your admin. Automatic email updates keep customers informed at every step, so 'any update?' emails stop.
UVdesk helpdesk allows merchants to handle all their customer support inquiry coming from different channels in one place. It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store.Use personalized templates, workflow, & process management to reduce response rate time.
- Customers can create tickets directly from order status page in customer account
- Support Ticket page in the customer account
- Tickets include attached files and complete order details automatically
- Track, view, and manage all tickets from a single place efficiently in shop.
- Streamline customer support from one dashboard.
- Utilize pre-defined templates, Reporting, Automated workflow for quick support.
- A custom Form helps the customer to send an instant query from the Shopify front.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Ticketline |  Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Ticketline | Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 7(ahead) |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Ticketline | Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $4.99/month(ahead) | $36/month |
| Longest free trial | 7 days | 30 days |
| Plans listed | 3 | 1 |
Listing
| Measure | Ticketline | Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| Shopify category rank | #68(ahead) | #146 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 2, 2026 | May 19, 2017 |
| Languages | 10 | 1 |
| Developer | Bodanius | Webkul Software Pvt Ltd |
FAQ
Ticketline and Webkul Helpdesk Support‑UVdesk: common questions
- Is Ticketline or Webkul Helpdesk Support‑UVdesk cheaper?
- Paid plans start at $4.99/month for Ticketline and $36/month for Webkul Helpdesk Support‑UVdesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Ticketline or Webkul Helpdesk Support‑UVdesk?
- On the Shopify App Store: Ticketline 5.0 from 1 reviews and Webkul Helpdesk Support‑UVdesk 5.0 from 7 reviews.
- What features does each app list that the other doesn’t?
- Webkul Helpdesk Support‑UVdesk lists 2 the others don’t mention, such as AI responses, Ticketing. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Ticketline, Oct 14, 2026 for Webkul Helpdesk Support‑UVdesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Ticketline, Oct 14, 2026 for Webkul Helpdesk Support‑UVdesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.