Ticketline: Support Tickets vs Ticket Flow ‑ Better support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Ticketline, Oct 27, 2026 for Ticket Flow.
The short answer
- On the Shopify App Store: Ticketline 5.0 from 1 reviews and Ticket Flow 5.0 from 5 reviews.
- Only Ticket Flow lists a free plan. Paid plans start at $4.99/month for Ticketline and $9.90/month for Ticket Flow.
- Ticket Flow lists 2 features Ticketline’s listing doesn’t mention, including AI responses, Reports.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 1 team member
- · 150 Tickets/month
- · 5MB x 3 attachments
- · Custom issue types
- · Email notifications
- · Order linking
Growth
- · 10MB x 5 attachments
- · 3 team members
- · 400 Tickets/month
- · Custom issue types
- · Email notifications
- · Order linking
Pro
- · 10 team members
- · 20MB x 10 attachments
- · Custom issue types
- · Email notifications
- · Order linking
- · Unlimited Tickets
Free Plan
Premium
- · AI responses generation
- · Admin only tickets (for intern tickets)
- · Bulk tickets edit
- · Clients and Admin tickets
- · Easy "One-Click" full instalaltion
- · Email notifications
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureTicketline puts support tickets inside your Shopify customer accounts. Customers open a ticket from their account or the order status page, and it arrives already linked to the order, with items, totals, and attachments included. Track and resolve everything from one dashboard in your admin. Automatic email updates keep customers informed at every step, so 'any update?' emails stop.
TicketFlow provides a simple ticketing system for customer support. Customers can open a support ticket from a storefront support page, pick one of their own orders, attach files, and follow the conversation. Merchants can create tickets in the admin by selecting a customer and picking an order, then reply with attachments, update ticket status, and manage tickets in bulk.
- Customers can create tickets directly from order status page in customer account
- Support Ticket page in the customer account
- Tickets include attached files and complete order details automatically
- Track, view, and manage all tickets from a single place efficiently in shop.
- Customer support tickets with a shared conversation thread
- Customers can open tickets for a specific order and add attachments
- Admin ticket creation with customer search and order picker
- Ticket status updates and bulk actions (update status, delete)
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Ticketline |  Ticket Flow |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Ticketline | Ticket Flow |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 5(ahead) |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Ticketline | Ticket Flow |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $4.99/month(ahead) | $9.90/month |
| Longest free trial | 7 days | 30 days |
| Plans listed | 3 | 2 |
Listing
| Measure | Ticketline | Ticket Flow |
|---|---|---|
| Shopify category rank | #68 | #57(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 2, 2026 | May 26, 2026 |
| Languages | 10 | 2 |
| Developer | Bodanius | South tech |
FAQ
Ticketline and Ticket Flow: common questions
- Is Ticketline or Ticket Flow cheaper?
- Only Ticket Flow lists a free plan. Paid plans start at $4.99/month for Ticketline and $9.90/month for Ticket Flow. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Ticketline or Ticket Flow?
- On the Shopify App Store: Ticketline 5.0 from 1 reviews and Ticket Flow 5.0 from 5 reviews.
- What features does each app list that the other doesn’t?
- Ticketline lists 1 the others don’t mention, such as Email. Ticket Flow lists 2 the others don’t mention, such as AI responses, Reports. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Ticketline, Oct 27, 2026 for Ticket Flow; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Ticketline, Oct 27, 2026 for Ticket Flow. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.