Customer Support AI Chat by SR vs Squire: AI Helpdesk & Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Paid plans start at $10/month for Customer Support AI Chat by SR and $49/month for Squire.
- Customer Support AI Chat by SR lists 5 features Squire’s listing doesn’t mention, including AI summaries, Contact form, Customer notifications.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter Plan
- · 100 AI conversations/month
- · All included in the Free trial
- · Better Priority Support
- · Custom solutions and integrations
Small Pack
- · Consumes monthly limits first
- · Top up 50 AI Conversations
Growth Plan
- · 500 AI conversations/month
- · All included in the Starter Plan
- · Custom Solutions and Integrations
- · High Priority Support
Pro Plan
- · 2,000 AI conversations/month
- · All included in the Growth Plan
- · Custom solutions and integrations
- · Highest Priority Support
Starter
- · 100 billable conversations included.
- · All features & integrations.
- · Unlimited seats.
Growth
- · 400 billable conversations included.
- · All features & integrations.
- · Unlimited seats.
Pro
- · 1,000 billable conversations included.
- · All features & integrations.
- · Unlimited seats.
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureSupportRules gives Shopify stores an AI-powered chat widget that answers customer questions, handles FAQs, and boosts conversions automatically. Merchants can create custom AI rules, customize the widget, and offer 24/7 support without hiring staff. It saves time, reduces repetitive inquiries, and improves the shopping experience with instant, intelligent responses.
What if 60% of last night's support tickets were already resolved when you opened your inbox? Squire is AI customer support built on your actual store data. It reads real orders, tracking numbers, and your policies, then drafts or sends accurate replies across email, chat, Instagram, and Messenger. Start in manual mode: review every AI reply before it sends.
- Chat Widget
- AI Powered Responses
- Custom Ticketing System for Escalation of Important Customer Issues
- AI drafts replies for order status, damage claims, and FAQs.
- Connect support email and storefront chat into one unified inbox.
- Use rules to choose when Squire auto-sends or keeps replies manual.
- Pulls answers from a simple knowledge base built on Shopify data.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Customer Support AI Chat by SR |  Squire |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Customer Support AI Chat by SR | Squire |
|---|---|---|
| App Store rating | Not published | 2.9 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Customer Support AI Chat by SR | Squire |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $10/month(ahead) | $49/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 4 | 3 |
Listing
| Measure | Customer Support AI Chat by SR | Squire |
|---|---|---|
| Shopify category rank | #267 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Dec 23, 2025 | Jan 6, 2026 |
| Languages | 1 | 1 |
| Developer | Lemuel Torrefiel | Squire Inc |
FAQ
Customer Support AI Chat by SR and Squire: common questions
- Is Customer Support AI Chat by SR or Squire cheaper?
- Paid plans start at $10/month for Customer Support AI Chat by SR and $49/month for Squire. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Customer Support AI Chat by SR lists 5 the others don’t mention, such as AI summaries, Contact form, Customer notifications, Feedback surveys. Squire lists 2 the others don’t mention, such as Rule-based triggers, Unified inbox. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.