Customer Support AI Chat by SR vs ShopAssist AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Paid plans start at $10/month for Customer Support AI Chat by SR and $39/month for ShopAssist AI.
- Customer Support AI Chat by SR lists 9 features ShopAssist AI’s listing doesn’t mention, including AI summaries, Auto-reply, Contact form.
Head to head
Starter Plan
- · 100 AI conversations/month
- · All included in the Free trial
- · Better Priority Support
- · Custom solutions and integrations
Small Pack
- · Consumes monthly limits first
- · Top up 50 AI Conversations
Growth Plan
- · 500 AI conversations/month
- · All included in the Starter Plan
- · Custom Solutions and Integrations
- · High Priority Support
Pro Plan
- · 2,000 AI conversations/month
- · All included in the Growth Plan
- · Custom solutions and integrations
- · Highest Priority Support
Starter
Growth
Pro
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureSupportRules gives Shopify stores an AI-powered chat widget that answers customer questions, handles FAQs, and boosts conversions automatically. Merchants can create custom AI rules, customize the widget, and offer 24/7 support without hiring staff. It saves time, reduces repetitive inquiries, and improves the shopping experience with instant, intelligent responses.
ShopAssist AI scans your Shopify store in 60 seconds, finds every reason customers aren't buying, and shows you revenue impact. Most merchants never know why customers leave without buying. ShopAssist AI changes that — it detects conversion blockers across all your products and policies, answers customer questions 24/7 with store-specific AI chat, and attributes every influenced purchase directly to the conversation…
- Chat Widget
- AI Powered Responses
- Custom Ticketing System for Escalation of Important Customer Issues
- Scan your store in 60 seconds and find every conversion blocker instantly
- AI chat answers customer questions 24/7 using your real store data
- Revenue dashboard shows exactly which conversations drove purchases
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Customer Support AI Chat by SR |  ShopAssist AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Customer Support AI Chat by SR | ShopAssist AI |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Customer Support AI Chat by SR | ShopAssist AI |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $10/month(ahead) | $39/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 4 | 3 |
Listing
| Measure | Customer Support AI Chat by SR | ShopAssist AI |
|---|---|---|
| Shopify category rank | #267(ahead) | #270 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Dec 23, 2025 | May 20, 2026 |
| Languages | 1 | 1 |
| Developer | Lemuel Torrefiel | 17924232 CANADA INC. |
FAQ
Customer Support AI Chat by SR and ShopAssist AI: common questions
- Is Customer Support AI Chat by SR or ShopAssist AI cheaper?
- Paid plans start at $10/month for Customer Support AI Chat by SR and $39/month for ShopAssist AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Customer Support AI Chat by SR lists 9 the others don’t mention, such as AI summaries, Auto-reply, Contact form, Customer notifications. ShopAssist AI lists 2 the others don’t mention, such as Analytics, FAQs. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.