Customer Support Agent vs Repliva: AI Customer Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Jul 21, 2026 for Customer Support Agent, Nov 3, 2026 for Repliva.
The short answer
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Repliva
- · $30 per started block of 200 extra
- · 500 successful analyses per 30-day cycle
- · AI replies with Shopify store context
- · Successful reanalyses count toward usage
- · Unlimited free analyses during trial
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureThis app helps merchants handle customer inquiries by using store product data and order information to generate accurate replies. After installation, it learns the store’s catalog and order details to assist with common questions about products, availability, shipping, and order status. This reduces manual support work and helps merchants respond to customers more efficiently.
Repliva connects your support inbox to Shopify orders, tracking, payments and store policies. It classifies requests and prepares replies using your products, FAQs and brand voice. Review drafts, manage follow-ups and inspect refunds, or connect ChatGPT, Claude Code or a local AI harness through MCP. A compatible MCP setup is required; available actions depend on the client and enabled tools and permissions.
- Answer customer questions using product and order information
- Learn store catalog and order data after installation
- Support replies for product details, shipping, and order status
- Answer a lot of emails in less then 5 minutes.
- Directly connect to your customer support email . (it’s not an AI assistant)
- Manage everything from refund , tracking, directly through the app
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Customer Support Agent |  Repliva |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Customer Support Agent | Repliva |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Customer Support Agent | Repliva |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $100/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | Not published | 1 |
Listing
| Measure | Customer Support Agent | Repliva |
|---|---|---|
| Shopify category rank | #77 | #202 |
| Shopify App Charts | Not on this week’s charts | #11 on Pricing moves in Helpdesk |
| Built for Shopify | No | No |
| Launched | May 12, 2026 | May 18, 2026 |
| Languages | 1 | 2 |
| Developer | Penguin Secret Agency Vietnam | Antonino Lombardo |
FAQ
Customer Support Agent and Repliva: common questions
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Jul 21, 2026 for Customer Support Agent, Nov 3, 2026 for Repliva; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Jul 21, 2026 for Customer Support Agent, Nov 3, 2026 for Repliva. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.