Customer Service & Help center vs eDesk ‑ AI, Helpdesk & Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Customer Service & Help center, Oct 24, 2026 for eDesk.
The short answer
- Only Customer Service & Help center lists a free plan. Paid plans start at $29/month for Customer Service & Help center and $59/month for eDesk.
- eDesk lists 53 features Customer Service & Help center’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
Delight your customers with personalised support
Customer Support, Review Automation, Centralized AI Inbox
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter Plan
- · Email + Livechat + Social Inbox
- · Unlimited Reporting
- · Unlimited agents
- · Unlimited conversations
- · Up to 100 conversations are free
Unlimited Plan
- · Email + Livechat + Social Inbox
- · Unlimited Reporting
- · Unlimited agents
- · Unlimited conversations
Starter
- · 1 online store/ marketplace
- · 300 tickets/mo
- · Centralized support workspace
- · Live Chat
- · Rule-based automations
- · Social messaging
Growth
- · 1000 tickets/mo
- · 3 online stores/ marketplaces
- · Advanced reporting
- · Third party collaboration
- · Ticket, agent & channel performance
Professional
- · 10 online stores/ marketplaces
- · 2000 tickets/mo
- · 2FA Access
- · Assisted Onboarding
- · Custom Roles & Permissions
- · Detailed Reporting Extracts
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureeDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox.
- Simple onboarding for teams
- Shopify integration for customer history
- Customer-friendly email system
- Smart Inbox: Centralize all of your web, marketplace and social queries
- eCommerce AI Chatbot: Increase conversions and improve support, instantly
- See full order history, lifetime value, VIP status, and customer sentiment
- Auto assign and collaborate on email, live chat, voice, WhatsApp and social
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Customer Service & Help center |  eDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Customer Service & Help center | eDesk |
|---|---|---|
| App Store rating | Not published | 4.7 ★ |
| App Store reviews | Not published | 32 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Customer Service & Help center | eDesk |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $29/month(ahead) | $59/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 2 | 3 |
Listing
| Measure | Customer Service & Help center | eDesk |
|---|---|---|
| Shopify category rank | #563 | #132(ahead) |
| Shopify App Charts | Not on this week’s charts | #18 on Featured by Shopify in Chat |
| Built for Shopify | No | No |
| Launched | Apr 17, 2020 | Jul 12, 2016 |
| Languages | Not published | 4 |
| Developer | Carthike | xSellco Ltd |
FAQ
Customer Service & Help center and eDesk: common questions
- Is Customer Service & Help center or eDesk cheaper?
- Only Customer Service & Help center lists a free plan. Paid plans start at $29/month for Customer Service & Help center and $59/month for eDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- eDesk lists 53 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, AI responses. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Customer Service & Help center, Oct 24, 2026 for eDesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Customer Service & Help center, Oct 24, 2026 for eDesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.