Customer Service AI vs Repliva: AI Customer Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Aug 9, 2026 for Customer Service AI, Nov 3, 2026 for Repliva.
The short answer
- On the Shopify App Store: Customer Service AI 2.0 from 1 reviews and Repliva 5.0 from 2 reviews.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Repliva
- · $30 per started block of 200 extra
- · 500 successful analyses per 30-day cycle
- · AI replies with Shopify store context
- · Successful reanalyses count toward usage
- · Unlimited free analyses during trial
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureLightning-fast customer support that responds to customer emails within one minute using AI. Smart automation handles actions such as refunds, resends, order changes, and address updates directly in Service Points and Shopify. Customer service is fully personalized based on your feedback and policies, while helping automate a large part of your support workflow and save a significant amount on costs.
Repliva connects your support inbox to Shopify orders, tracking, payments and store policies. It classifies requests and prepares replies using your products, FAQs and brand voice. Review drafts, manage follow-ups and inspect refunds, or connect ChatGPT, Claude Code or a local AI harness through MCP. A compatible MCP setup is required; available actions depend on the client and enabled tools and permissions.
- Quickly generate responses to customer inquiries using pre-built templates.
- Retrieve real-time order and product details from your Shopify store.
- Easily modify orders, issue refunds, and handle return requests.
- Effortlessly update customer shipping addresses with just a few clicks.
- Answer a lot of emails in less then 5 minutes.
- Directly connect to your customer support email . (it’s not an AI assistant)
- Manage everything from refund , tracking, directly through the app
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Customer Service AI |  Repliva |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Customer Service AI | Repliva |
|---|---|---|
| App Store rating | 2.0 ★ | 5.0 ★(ahead) |
| App Store reviews | 1 | 2(ahead) |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Customer Service AI | Repliva |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $100/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | Not published | 1 |
Listing
| Measure | Customer Service AI | Repliva |
|---|---|---|
| Shopify category rank | #15 | #200 |
| Shopify App Charts | Not on this week’s charts | #11 on Pricing moves in Helpdesk |
| Built for Shopify | No | No |
| Launched | Jan 21, 2026 | May 18, 2026 |
| Languages | 1 | 2 |
| Developer | Service Points | Antonino Lombardo |
FAQ
Customer Service AI and Repliva: common questions
- Which has better reviews, Customer Service AI or Repliva?
- On the Shopify App Store: Customer Service AI 2.0 from 1 reviews and Repliva 5.0 from 2 reviews.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Aug 9, 2026 for Customer Service AI, Nov 3, 2026 for Repliva; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Aug 9, 2026 for Customer Service AI, Nov 3, 2026 for Repliva. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.