Copiwin: AI Email Helpdesk vs Heylio Care
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 6, 2026 for Copiwin, Nov 4, 2026 for Heylio Care.
The short answer
- On the Shopify App Store: Copiwin 5.0 from 14 reviews and Heylio Care 5.0 from 1 reviews.
- Only Copiwin lists a free plan.
- Copiwin lists 16 features Heylio Care’s listing doesn’t mention, including Agent analytics, Agent avatar, Analytics.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI-handled conversations/month
- · AI-generated email replies
- · Basic analytics
- · Shopify integration
Starter
- · 250 AI-handled conversations / month
- · AI replies 24/7
- · Automatic translations
- · Email performance dashboard
Growth
- · 750 conversations / month
- · Advanced analytics
- · Automatic ticket classification
- · Everything on starter plan
- · Priority processing
- · Return & refund detection
Professional
- · 2,000 conversations / month
- · API access
- · Everything on growth plan
- · Multi-team support
- · Priority support
- · Team collaboration
Usage + packs
- · 25 AI resolutions included, once
- · All prices exclude tax
- · Monthly packs from €39, no rollover
- · No free trial, cancel anytime
- · Pay per use, no pack required
- · €0.39 in a pack, €0.10 per draft
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCopiwin automates customer support for Shopify merchants across email and live chat. By integrating directly with your store data, the AI answers order status, tracking, return policies, and product questions. Routine inquiries are replied to automatically, while complex cases are categorized and routed to a human review queue with draft replies pre-generated.
Heylio answers your customers by email (Gmail, Outlook, IMAP) and in your store chat. It finds the order and its tracking, follows your policies and tone, and can act: refund, cancel, change the address, issue a discount code or a gift card. On product pages it answers pre-sales questions and adds items to the cart. Drafts for approval, automatic sending, or a test mode that sends nothing.
- Automate responses for order status, tracking, return policies, and FAQs.
- Automatically categorize incoming customer inquiries by topic and urgency.
- Review, edit, and approve AI-generated draft responses before sending.
- Deliver instant AI customer support directly on your storefront via live chat.
- AI Email Responses - Automatically draft replies based on your policies
- Smart Playbooks - Create rules for refunds, tracking, cancellations
- Knowledge Base - Index your policies, product info and support email history
- Knowledge Base - Index your FAQ, policies, and product info
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Copiwin |  Heylio Care |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Copiwin | Heylio Care |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 14(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Copiwin | Heylio Care |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $29/month | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 1 |
Listing
| Measure | Copiwin | Heylio Care |
|---|---|---|
| Shopify category rank | #18(ahead) | #115 |
| Shopify App Charts | Not on this week’s charts | #5 on Pricing moves in Helpdesk |
| Built for Shopify | No | No |
| Launched | Aug 13, 2026 | Mar 18, 2026 |
| Languages | 1 | 2 |
| Developer | COPIWIN ECOM LTD | JR management |
FAQ
Copiwin and Heylio Care: common questions
- Is Copiwin or Heylio Care cheaper?
- Only Copiwin lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Copiwin or Heylio Care?
- On the Shopify App Store: Copiwin 5.0 from 14 reviews and Heylio Care 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Copiwin lists 16 the others don’t mention, such as Agent analytics, Agent avatar, Analytics, Chat buttons. Heylio Care lists 3 the others don’t mention, such as Auto-assign, File upload, Self-service. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 6, 2026 for Copiwin, Nov 4, 2026 for Heylio Care; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 6, 2026 for Copiwin, Nov 4, 2026 for Heylio Care. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.