Copiwin: AI Email Helpdesk vs Savena ‑ AI Customer Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 6, 2026 for Copiwin, Oct 28, 2026 for Savena.
The short answer
- On the Shopify App Store: Copiwin 5.0 from 14 reviews and Savena 5.0 from 2 reviews.
- Only Copiwin lists a free plan. Paid plans start at $29/month for Copiwin and $99/month for Savena.
- Savena lists 16 features Copiwin’s listing doesn’t mention, including AI summaries, Auto-assign, Behavior tracking.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI-handled conversations/month
- · AI-generated email replies
- · Basic analytics
- · Shopify integration
Starter
- · 250 AI-handled conversations / month
- · AI replies 24/7
- · Automatic translations
- · Email performance dashboard
Growth
- · 750 conversations / month
- · Advanced analytics
- · Automatic ticket classification
- · Everything on starter plan
- · Priority processing
- · Return & refund detection
Professional
- · 2,000 conversations / month
- · API access
- · Everything on growth plan
- · Multi-team support
- · Priority support
- · Team collaboration
Savena
- · AI-powered customer support
- · Live chat widget
- · Multi-channel (email, Instagram, chat)
- · Order lookup & tracking (AI tools)
- · Unified inbox
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCopiwin automates customer support for Shopify merchants across email and live chat. By integrating directly with your store data, the AI answers order status, tracking, return policies, and product questions. Routine inquiries are replied to automatically, while complex cases are categorized and routed to a human review queue with draft replies pre-generated.
Savena is an AI support agent and helpdesk for Shopify stores. It answers customers on live chat, email (Gmail or Outlook), WhatsApp, Instagram and Messenger from one shared inbox, using your live order data and a knowledge base built from your website. When a customer asks for a change, it can update the shipping address, swap or remove items, cancel the order or create a return, after verifying them by email code.
- Automate responses for order status, tracking, return policies, and FAQs.
- Automatically categorize incoming customer inquiries by topic and urgency.
- Review, edit, and approve AI-generated draft responses before sending.
- Deliver instant AI customer support directly on your storefront via live chat.
- AI agent handles order status, refunds, returns, and cancellations
- Works across live chat, email, Instagram, and social media
- Searches your catalog to answer questions and recommend products
- Creates discount codes and draft orders to recover sales
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Copiwin |  Savena |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Copiwin | Savena |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 14(ahead) | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Copiwin and Savena: common questions
- Is Copiwin or Savena cheaper?
- Only Copiwin lists a free plan. Paid plans start at $29/month for Copiwin and $99/month for Savena. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Copiwin or Savena?
- On the Shopify App Store: Copiwin 5.0 from 14 reviews and Savena 5.0 from 2 reviews.
- What features does each app list that the other doesn’t?
- Copiwin lists 3 the others don’t mention, such as Help center, Multi-language, Review requests. Savena lists 16 the others don’t mention, such as AI summaries, Auto-assign, Behavior tracking, Business hours. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 6, 2026 for Copiwin, Oct 28, 2026 for Savena; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 6, 2026 for Copiwin, Oct 28, 2026 for Savena. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.