Copiwin: AI Email Helpdesk vs Mend
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 6, 2026 for Copiwin, Oct 13, 2026 for Mend.
The short answer
- Only Copiwin lists a free plan. Paid plans start at $29/month for Copiwin and $29/month for Mend.
- Copiwin lists 10 features Mend’s listing doesn’t mention, including Agent avatar, Chat buttons, Color and font.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI-handled conversations/month
- · AI-generated email replies
- · Basic analytics
- · Shopify integration
Starter
- · 250 AI-handled conversations / month
- · AI replies 24/7
- · Automatic translations
- · Email performance dashboard
Growth
- · 750 conversations / month
- · Advanced analytics
- · Automatic ticket classification
- · Everything on starter plan
- · Priority processing
- · Return & refund detection
Professional
- · 2,000 conversations / month
- · API access
- · Everything on growth plan
- · Multi-team support
- · Priority support
- · Team collaboration
Starter
- · 1,000 AI replies per month
- · 100 customer conversations per month
- · No overages or surprise fees
Growth
- · 5,000 AI replies per month
- · 500 customer conversations per month
- · No overages or surprise fees
Scale
- · 2,000 customer conversations per month
- · 20,000 AI replies per month
- · No overages or surprise fees
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCopiwin automates customer support for Shopify merchants across email and live chat. By integrating directly with your store data, the AI answers order status, tracking, return policies, and product questions. Routine inquiries are replied to automatically, while complex cases are categorized and routed to a human review queue with draft replies pre-generated.
Mend brings storefront chat and forwarded email into one AI support workflow. It answers from your synced catalog, Shopify policies, and knowledge base, recommends products, and verifies shoppers before order lookups. It can track orders, start returns, process refunds, cancel eligible orders, edit shipping addresses, create service-recovery discounts, and issue store credit.
- Automate responses for order status, tracking, return policies, and FAQs.
- Automatically categorize incoming customer inquiries by topic and urgency.
- Review, edit, and approve AI-generated draft responses before sending.
- Deliver instant AI customer support directly on your storefront via live chat.
- Answer questions from your catalog, policies, FAQs, and store knowledge
- Support chat and email, verify shoppers, and handle order requests
- Keep control with rules, approvals, team replies, and human takeover
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Copiwin |  Mend |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Copiwin | Mend |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 14 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Copiwin and Mend: common questions
- Is Copiwin or Mend cheaper?
- Only Copiwin lists a free plan. Paid plans start at $29/month for Copiwin and $29/month for Mend. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Copiwin lists 10 the others don’t mention, such as Agent avatar, Chat buttons, Color and font, Help center. Mend lists 5 the others don’t mention, such as Customer notifications, FAQs, Product recommendations, Rule-based triggers. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 6, 2026 for Copiwin, Oct 13, 2026 for Mend; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 6, 2026 for Copiwin, Oct 13, 2026 for Mend. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.