Commslayer: AI Helpdesk & Chat vs Sevidesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Commslayer, Nov 3, 2026 for Sevidesk.
The short answer
- Both list a free plan. Paid plans start at $39/month for Commslayer and $19/month for Sevidesk.
- Sevidesk lists 15 features Commslayer’s listing doesn’t mention, including AI chatbots, Analytics, Chatbot.
Head to head
- United States
- Australia
- Austria
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
100% FREE HELPDESK
- · 300 AI agent messages & 300 AI drafts
- · 300 conversations per month
- · API & MCP access
- · Email, chat, WhatsApp, social DMs
- · Help center on your domain
- · Macros, automations, canned replies
Plus 700
- · 1,400 AI agent messages
- · 1,400 AI drafts
- · 700 conversations per month
- · AI auto-labels, translate & summaries
- · Checkout self-serve order editing widget
- · Everything in Free, plus:
Plus 1,500
- · 1,500 conversations per month
- · 3,000 AI agent messages
- · 3,000 AI drafts
- · AI auto-labels, translate & summaries
- · Checkout self-serve order editing widget
- · Everything in Free, plus:
Scale 4,500
- · 4,500 conversations per month
- · 9,000 AI agent messages
- · 9,000 AI drafts
- · AI agent setup services
- · Direct Slack channel with our team
- · Everything in Plus, plus:
Starter
- · Basic CRM
- · Core ticketing
- · Email support channel
- · Spam Control
- · Ticket management
Growth
- · AI response suggester (Mini AI models)
- · Automations & Integrations
- · Business hours
- · Everything in Starter
- · Pre-written responses
- · RBAC (3 roles out-of-the-box)
Professional
- · AI Chatbot / Live Chat
- · Custom roles & permissions
- · Everything in Growth
- · GPT-6.1 Sol (best quality model)
- · Multi-channel support
- · Priority support from Sevidesk
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHey, Karri the founder here. We built this AI helpdesk because other support helpdesks stopped improving but kept raising prices. One AI inbox brings live chat, email, WhatsApp, Instagram, Facebook, and TikTok into one helpdesk. The AI agent resolves tickets, edits orders, drafts replies, summarizes threads, auto-translates 40+ languages.
Sevidesk is built differently. We give you transparently affordable enterprise-grade AI chatbot (Hybrid & Full Auto modes), a multi-channel ticketing system, self-updating AI-native help center and live chat. Simply plug in your own OpenAI API key.
- Real-time order, shipping, and purchase history inside your helpdesk inbox
- Get AI-drafted replies for every email & live chat ticket in your inbox
- Auto-hide spammy social-media ad comments with AI
- All the core helpdesk features your team will love (macros, automations, views)
- Help desk—manage all customer interactions in a unified, easy-to-use, interface
- Auto-Assign Tickets—automatically route tickets to the appropriate agent or team
- AI Reply Suggester—amplify speed, quality, and consistency in agent replies
- Automations—your invisible assistant who never sleeps and never misses a ticket
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Commslayer |  Sevidesk |
|---|---|---|
| Detected stores | 39 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Electronics | Not published |
| Top store countries | United States, Australia, Austria | Not published |
Reviews
| Measure | Commslayer | Sevidesk |
|---|---|---|
| App Store rating | 4.9 ★ | Not published |
| App Store reviews | 243 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 16% | Not enough data |
Pricing
| Measure | Commslayer | Sevidesk |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $39/month | $19/month(ahead) |
| Longest free trial | 14 days | 14 days |
| Plans listed | 4 | 3 |
Listing
| Measure | Commslayer | Sevidesk |
|---|---|---|
| Shopify category rank | #2(ahead) | #238 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 1, 2024 | Sep 22, 2026 |
| Languages | 1 | 1 |
| Developer | Actuals Oy | Sevidesk Inc. |
FAQ
Commslayer and Sevidesk: common questions
- Is Commslayer or Sevidesk cheaper?
- Both list a free plan. Paid plans start at $39/month for Commslayer and $19/month for Sevidesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Commslayer lists 7 the others don’t mention, such as Agent avatar, Multi-language, Order tracking, Order updates. Sevidesk lists 15 the others don’t mention, such as AI chatbots, Analytics, Chatbot, Contact form. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Commslayer, Nov 3, 2026 for Sevidesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Commslayer, Nov 3, 2026 for Sevidesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.