Cognintent AI ‑ Knowlegdebase vs Cognito Assistant
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of May 11, 2026 for Cognintent AI, Jul 30, 2026 for Cognito Assistant.
The short answer
- Cognintent AI lists 5 features Cognito Assistant’s listing doesn’t mention, including Accordions, AI generation, Custom font and color.
Head to head
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCognintent AI - Knowlegdebase helps merchants create and manage frequently asked questions for their Shopify store. The app automatically generates FAQs from products, pages, and blog content using AI. Merchants can review and edit generated FAQs, organize them by source, and display them using customizable templates or a floating FAQ widget.
Cognito Assistant helps merchants answer FAQ questions without staffing live chat. You can add questions and answers in the app, or import them through a CSV format. A theme app embed adds a chat widget to the Storefront. User asks query. App searches your FAQs and returns closest matching answer. If there is no match, it will display your fallback message and recommend related FAQ questions.
- Generate FAQs from products, pages, and blog content using AI
- Review, edit, and manage FAQs from one central dashboard
- Provide instant answers with an AI FAQ assistant improving user experience.
- Customize FAQ templates, layout, and design and manage FAQs manually anytime
- Create and edit FAQ questions and answers in the admin
- Import FAQs at once using a CSV
- Smart search matches customer questions to your FAQs
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Cognintent AI |  Cognito Assistant |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Cognintent AI | Cognito Assistant |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Cognintent AI | Cognito Assistant |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | Not published |
Listing
| Measure | Cognintent AI | Cognito Assistant |
|---|---|---|
| Shopify category rank | #57(ahead) | #69 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 11, 2026 | Jul 27, 2026 |
| Languages | 1 | 1 |
| Developer | NCAP SOLUTIONS LLP | Cognito Group |
FAQ
Cognintent AI and Cognito Assistant: common questions
- What features does each app list that the other doesn’t?
- Cognintent AI lists 5 the others don’t mention, such as Accordions, AI generation, Custom font and color, Custom templates. Cognito Assistant lists 4 the others don’t mention, such as FAQs, Greetings, Import and export, Welcome messages. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of May 11, 2026 for Cognintent AI, Jul 30, 2026 for Cognito Assistant; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of May 11, 2026 for Cognintent AI, Jul 30, 2026 for Cognito Assistant. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.