
FAQ & ChatBy Cognito GroupLaunched July 27, 2026Updated July 30, 2026
Cognito Assistant launched on July 27, 2026. Shoplist is watching for its first storefront installs and tracking its public listing in the meantime.
Get alerted on first storefront installs, review spikes, pricing changes, and listing edits.
Help users find answers to common store FAQs by managing them in the admin.
Cognito Assistant helps merchants answer FAQ questions without staffing live chat. You can add questions and answers in the app, or import them through a CSV format. A theme app embed adds a chat widget to the Storefront. User asks query. App searches your FAQs and returns closest matching answer. If there is no match, it will display your fallback message and recommend related FAQ questions. To set it up, just turn on the embed in the theme editor and save your FAQ list.
Every number on this page comes from public storefront scans and the public Shopify App Store listing. If Shoplist shows Cognito Assistant on a store, it is there.
Read the data methodology