ClickConnector vs Kustomer
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for ClickConnector, Nov 7, 2026 for Kustomer.
The short answer
- On the Shopify App Store: ClickConnector 3.0 from 2 reviews and Kustomer 5.0 from 24 reviews.
- Only ClickConnector lists a free plan.
- Kustomer lists 16 features ClickConnector’s listing doesn’t mention, including AI chatbots, Business hours, Chat assignment.
Head to head
Omnichannel Customer Service Platform
- United States
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Startup
- · 1 Active Chatbot
- · 50 Conversations/months
- · Upto 3 Communication Channels of your choosing
- · Upto 3 users
Team
- · 3 Active Chat bots
- · 400 monthly monthly conversations
- · Upto 3 Communication Channels of your choosing
- · Upto 5 users
Team +
- · LiveTranslate
- · Unlimited Articles
- · Unlimited Chatbots
- · Unlimited Conversations
- · Upto 6 Channels
- · Upto 6 users
Team +
- · LiveTranslate
- · Unlimited Articles
- · Unlimited Channels
- · Unlimited Chatbots
- · Unlimited Conversations
- · Upto 10 Users
From $89 per month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureClickConnector is your new favorite customer support platform, designed to streamline your customer service operations, reduce costs, and elevate your brand's customer experience with the fusion of ChatBot workflows, AI, and human support ClickConnector is also an omni channel chat solution: Live Chat, Email, Facebook, Instagram, WhatsApp, Phone and SMS
Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient.
- Omni-Channel Customer Support Platform - LiveChat + Email + IG + FB + WA + Phone
- Shopify Chat Sidebar Plugin that gives you all context of the customer
- Team Collaboration Tools that helps you collaborate with your team in a gist
- Built in Knowledge base pages that you can integrate with your store
- Full View of Customer Orders via Shopify Data Integration
- Direct Order Refunds/Cancellations from Kustomer Timeline
- Efficient Order Data Access and Search within Kustomer
- Dynamic Message Customization with Shortcuts
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ClickConnector |  Kustomer |
|---|---|---|
| Detected stores | Not published | 1 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Health & Beauty |
| Top store countries | Not published | United States |
Reviews
| Measure | ClickConnector | Kustomer |
|---|---|---|
| App Store rating | 3.0 ★ | 5.0 ★(ahead) |
| App Store reviews | 2 | 24(ahead) |
| New reviews, 28 days | 0 | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ClickConnector | Kustomer |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $99/month | No monthly plan listed |
| Longest free trial | 21 days | Not listed |
| Plans listed | 4 | 1 |
Listing
| Measure | ClickConnector | Kustomer |
|---|---|---|
| Shopify category rank | #573 | #154(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 13, 2023 | Apr 29, 2020 |
| Languages | 1 | 9 |
| Developer | Click Connector | Kustomer |
FAQ
ClickConnector and Kustomer: common questions
- Is ClickConnector or Kustomer cheaper?
- Only ClickConnector lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, ClickConnector or Kustomer?
- On the Shopify App Store: ClickConnector 3.0 from 2 reviews and Kustomer 5.0 from 24 reviews.
- What features does each app list that the other doesn’t?
- Kustomer lists 16 the others don’t mention, such as AI chatbots, Business hours, Chat assignment, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for ClickConnector, Nov 7, 2026 for Kustomer; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for ClickConnector, Nov 7, 2026 for Kustomer. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.