Chililabs: AI Customer Support vs Ticket Flow ‑ Better support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026 for Chililabs, Oct 27, 2026 for Ticket Flow.
The short answer
- On the Shopify App Store: Chililabs 3.5 from 7 reviews and Ticket Flow 5.0 from 5 reviews.
- Only Ticket Flow lists a free plan. Paid plans start at $29/month for Chililabs and $9.90/month for Ticket Flow.
- Chililabs lists 13 features Ticket Flow’s listing doesn’t mention, including AI summaries, Analytics, Auto-assign.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · Connect multiple support inboxes
- · Custom support domain
- · Smart ticket assignment
- · Team shift scheduling
- · Upto 250 tickets
Growth
- · AI replies trained on store policies
- · AI-powered draft replies
- · Everything in Starter
- · Upto 1000 tickets
Pro
- · Everything in Growth
- · Priority support setup
- · Upto 2500 tickets
- · Usage based pricing over 2500 tickets
Free Plan
Premium
- · AI responses generation
- · Admin only tickets (for intern tickets)
- · Bulk tickets edit
- · Clients and Admin tickets
- · Easy "One-Click" full instalaltion
- · Email notifications
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChili Labs Support helps Shopify merchants manage customer support from a single platform. Manage every customer support request from one AI-powered workspace. Guide customers through structured issue flows, automatically organize tickets, generate AI-assisted replies, assign requests to your team, and resolve issues faster—all from a single dashboard built for Shopify merchants.
TicketFlow provides a simple ticketing system for customer support. Customers can open a support ticket from a storefront support page, pick one of their own orders, attach files, and follow the conversation. Merchants can create tickets in the admin by selecting a customer and picking an order, then reply with attachments, update ticket status, and manage tickets in bulk.
- AI-powered ticket management for customer emails and support requests
- Smart ticket routing, assignment, and team collaboration workflows
- Support analytics and performance tracking from a unified dashboard
- Customer support tickets with a shared conversation thread
- Customers can open tickets for a specific order and add attachments
- Admin ticket creation with customer search and order picker
- Ticket status updates and bulk actions (update status, delete)
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chililabs |  Ticket Flow |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chililabs | Ticket Flow |
|---|---|---|
| App Store rating | 3.5 ★ | 5.0 ★(ahead) |
| App Store reviews | 7(ahead) | 5 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Chililabs | Ticket Flow |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $29/month | $9.90/month(ahead) |
| Longest free trial | 15 days | 30 days |
| Plans listed | 3 | 2 |
Listing
| Measure | Chililabs | Ticket Flow |
|---|---|---|
| Shopify category rank | #62 | #58(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 21, 2026 | May 26, 2026 |
| Languages | 1 | 2 |
| Developer | PETRAY PRIVATE LIMITED | South tech |
FAQ
Chililabs and Ticket Flow: common questions
- Is Chililabs or Ticket Flow cheaper?
- Only Ticket Flow lists a free plan. Paid plans start at $29/month for Chililabs and $9.90/month for Ticket Flow. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chililabs or Ticket Flow?
- On the Shopify App Store: Chililabs 3.5 from 7 reviews and Ticket Flow 5.0 from 5 reviews.
- What features does each app list that the other doesn’t?
- Chililabs lists 13 the others don’t mention, such as AI summaries, Analytics, Auto-assign, Auto-reply. Ticket Flow lists 2 the others don’t mention, such as Help center, Reports. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026 for Chililabs, Oct 27, 2026 for Ticket Flow; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026 for Chililabs, Oct 27, 2026 for Ticket Flow. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.