Chililabs: AI Customer Support vs iScale Easy Support AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026 for Chililabs, Oct 13, 2026 for iScale Easy Support AI.
The short answer
- Only iScale Easy Support AI lists a free plan. Paid plans start at $29/month for Chililabs and $9.99/month for iScale Easy Support AI.
- Chililabs lists 10 features iScale Easy Support AI’s listing doesn’t mention, including Analytics, Auto-reply, Chatbot.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · Connect multiple support inboxes
- · Custom support domain
- · Smart ticket assignment
- · Team shift scheduling
- · Upto 250 tickets
Growth
- · AI replies trained on store policies
- · AI-powered draft replies
- · Everything in Starter
- · Upto 1000 tickets
Pro
- · Everything in Growth
- · Priority support setup
- · Upto 2500 tickets
- · Usage based pricing over 2500 tickets
Free
- · 1 email account
- · 10 AI tasks/month
- · 20 AI replies/month
- · 50 emails sent/month
- · Automatic email categorization
Starter
- · 2 email account
- · 300 AI replies/month
- · 500 AI Tasks/month
- · 500 emails sent/month
- · Automatic email categorization
- · Client notes
Pro
- · 1000 AI replies/mo
- · 2000 AI Tasks/month
- · 2000 emails sent/month
- · 3 email accounts
- · All in starter
- · Custom Ai Templates/Prompts
Enterprise
- · 10000 emails sent/month
- · 5000 AI replies/month
- · Advanced stats (coming soon)
- · All in pro
- · Multi-agent support (coming soon)
- · Premium support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChili Labs Support helps Shopify merchants manage customer support from a single platform. Manage every customer support request from one AI-powered workspace. Guide customers through structured issue flows, automatically organize tickets, generate AI-assisted replies, assign requests to your team, and resolve issues faster—all from a single dashboard built for Shopify merchants.
Easy Support AI, integrates to shopify and helps merchants handle customer emails more efficiently by using AI to categorize messages, detect spam, and generate quick replies and todos. The app identifies returning and new customers, groups emails accordingly, and shows customer profiles to reduce back-and-forth between Shopify and the inbox.
- AI-powered ticket management for customer emails and support requests
- Smart ticket routing, assignment, and team collaboration workflows
- Support analytics and performance tracking from a unified dashboard
- AI-generated replies with full customer history as context
- Unified customer profiles and past conversations in one place
- Automatically sorts emails by request type (invoices, shipping updates, etc.)
- Returning vs. new customer detection
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chililabs |  iScale Easy Support AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chililabs | iScale Easy Support AI |
|---|---|---|
| App Store rating | 3.5 ★ | Not published |
| App Store reviews | 7 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Chililabs | iScale Easy Support AI |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $29/month | $9.99/month(ahead) |
| Longest free trial | 15 days | 3 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Chililabs | iScale Easy Support AI |
|---|---|---|
| Shopify category rank | #71 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 21, 2026 | Dec 3, 2025 |
| Languages | 1 | 1 |
| Developer | PETRAY PRIVATE LIMITED | iScale Apps |
FAQ
Chililabs and iScale Easy Support AI: common questions
- Is Chililabs or iScale Easy Support AI cheaper?
- Only iScale Easy Support AI lists a free plan. Paid plans start at $29/month for Chililabs and $9.99/month for iScale Easy Support AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Chililabs lists 10 the others don’t mention, such as Analytics, Auto-reply, Chatbot, Contact form. iScale Easy Support AI lists 4 the others don’t mention, such as Help center, Multi-language, Response templates, Spam detection. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026 for Chililabs, Oct 13, 2026 for iScale Easy Support AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026 for Chililabs, Oct 13, 2026 for iScale Easy Support AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.