Chililabs: AI Customer Support vs InboxServe
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026 for Chililabs, Oct 14, 2026 for InboxServe.
The short answer
- On the Shopify App Store: Chililabs 3.5 from 7 reviews and InboxServe 5.0 from 3 reviews.
- Paid plans start at $29/month for Chililabs and $50/month for InboxServe.
- InboxServe lists 7 features Chililabs’s listing doesn’t mention, including FAQs, Help center, Live chat.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · Connect multiple support inboxes
- · Custom support domain
- · Smart ticket assignment
- · Team shift scheduling
- · Upto 250 tickets
Growth
- · AI replies trained on store policies
- · AI-powered draft replies
- · Everything in Starter
- · Upto 1000 tickets
Pro
- · Everything in Growth
- · Priority support setup
- · Upto 2500 tickets
- · Usage based pricing over 2500 tickets
Starter
- · 2 seats · 500 conversations/mo
- · 500 AI credits included monthly
- · AI drafts your reply in one click
- · Built-in knowledge base
- · Live Shopify order & customer sync
- · Live in minutes — zero code
Professional
- · 5 seats · 3 stores · 3K AI credits
- · AI auto-tags & routes every ticket
- · Advanced analytics & 1-click export
- · Everything in Starter, plus:
- · Sentiment & intent on autopilot
- · Shipping-risk alerts before refunds
Business
- · 10 seats · 10 stores · 7.5K credits
- · AI answers grounded in your KB
- · AI chatbot & live chat widget
- · AI discovers winning workflows
- · Branded customer support portal
- · Everything in Pro, plus:
Enterprise
- · 100,000 emails per month
- · Dedicated support
- · Everything in Business, plus:
- · Multi-brand command center
- · Unlimited seats, stores & convos
- · Volume discounts on AI credits
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChili Labs Support helps Shopify merchants manage customer support from a single platform. Manage every customer support request from one AI-powered workspace. Guide customers through structured issue flows, automatically organize tickets, generate AI-assisted replies, assign requests to your team, and resolve issues faster—all from a single dashboard built for Shopify merchants.
Inboxserve helps Shopify merchants run support with AI-first workflows. The app automates intake, structures requests, and connects support with store context. This reduces repetitive work, improves response efficiency, and helps teams scale support through a more organized and branded customer experience.
- AI-powered ticket management for customer emails and support requests
- Smart ticket routing, assignment, and team collaboration workflows
- Support analytics and performance tracking from a unified dashboard
- Shipping risk and chargeback alerts
- Full customer profiles with order history and spend
- Let customers contact your store through a branded support portal
- Automated refunds and order alerts.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chililabs |  InboxServe |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chililabs | InboxServe |
|---|---|---|
| App Store rating | 3.5 ★ | 5.0 ★(ahead) |
| App Store reviews | 7(ahead) | 3 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Chililabs | InboxServe |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $29/month(ahead) | $50/month |
| Longest free trial | 15 days | 7 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Chililabs | InboxServe |
|---|---|---|
| Shopify category rank | #62 | #55(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 21, 2026 | May 22, 2026 |
| Languages | 1 | 1 |
| Developer | PETRAY PRIVATE LIMITED | InboxServe |
FAQ
Chililabs and InboxServe: common questions
- Is Chililabs or InboxServe cheaper?
- Paid plans start at $29/month for Chililabs and $50/month for InboxServe. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chililabs or InboxServe?
- On the Shopify App Store: Chililabs 3.5 from 7 reviews and InboxServe 5.0 from 3 reviews.
- What features does each app list that the other doesn’t?
- Chililabs lists 3 the others don’t mention, such as Analytics, Contact form, Feedback surveys. InboxServe lists 7 the others don’t mention, such as FAQs, Help center, Live chat, Response templates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026 for Chililabs, Oct 14, 2026 for InboxServe; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026 for Chililabs, Oct 14, 2026 for InboxServe. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.