Chililabs: AI Customer Support vs Corepiper
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026 for Chililabs, Oct 14, 2026 for Corepiper.
The short answer
- Paid plans start at $29/month for Chililabs and $12/month for Corepiper.
- Chililabs lists 10 features Corepiper’s listing doesn’t mention, including AI summaries, Analytics, Auto-assign.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · Connect multiple support inboxes
- · Custom support domain
- · Smart ticket assignment
- · Team shift scheduling
- · Upto 250 tickets
Growth
- · AI replies trained on store policies
- · AI-powered draft replies
- · Everything in Starter
- · Upto 1000 tickets
Pro
- · Everything in Growth
- · Priority support setup
- · Upto 2500 tickets
- · Usage based pricing over 2500 tickets
Starter
- · $3.00/case over
- · 5 cases
Growth
- · $2.00/case over
- · 75 cases
Scale
- · $1.50/case over
- · 400 cases
Advanced
- · $1.20/case over
- · 1200 cases
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChili Labs Support helps Shopify merchants manage customer support from a single platform. Manage every customer support request from one AI-powered workspace. Guide customers through structured issue flows, automatically organize tickets, generate AI-assisted replies, assign requests to your team, and resolve issues faster—all from a single dashboard built for Shopify merchants.
CorePiper deploys AI agents that resolve post-purchase customer issues end-to-end. It handles damage claims, returns, lost packages, and chargebacks by classifying tickets, checking orders, drafting responses, and executing operational steps like creating replacement orders or filing carrier claims. Your team approves every action.
- AI-powered ticket management for customer emails and support requests
- Smart ticket routing, assignment, and team collaboration workflows
- Support analytics and performance tracking from a unified dashboard
- End-to-end case resolution Description: Resolve damage claims, returns, and lost
- Agents built from your playbook Description: Upload your policies and runbooks.
- Approval-based actions Description: Every refund, replacement, or claim waits fo
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chililabs |  Corepiper |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chililabs | Corepiper |
|---|---|---|
| App Store rating | 3.5 ★ | Not published |
| App Store reviews | 7 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Chililabs and Corepiper: common questions
- Is Chililabs or Corepiper cheaper?
- Paid plans start at $29/month for Chililabs and $12/month for Corepiper. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Chililabs lists 10 the others don’t mention, such as AI summaries, Analytics, Auto-assign, Contact form. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026 for Chililabs, Oct 14, 2026 for Corepiper; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026 for Chililabs, Oct 14, 2026 for Corepiper. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.