Chatty AI Chatbot & Live Chat vs Strathly: AI Chatbot & Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 12, 2026.
The short answer
- Only Chatty AI Chatbot & Live Chat lists a free plan. Paid plans start at $19.99/month for Chatty AI Chatbot & Live Chat and $39/month for Strathly.
- Chatty AI Chatbot & Live Chat lists 26 features Strathly’s listing doesn’t mention, including Accordions, AI generation, Behavior tracking.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI conversations/ month
- · AI answers FAQs & recommends products
- · AI trained up to 200 products
- · After-hours auto reply + saved replies
- · Email connect
- · Unlimited human conversation
Basic
- · 100 AI conversations/ month
- · 12-month chat history
- · 5 members
- · AI order tracking
- · Basic analytics
- · Multi-channel inbox
Pro
- · 500 AI conversations /month
- · AI Shopping assistant
- · AI reply on socials
- · Advanced analytics
- · Auto-recover abandoned carts
- · Pro AI model - smarter & higher accuracy
Plus
- · 1000 AI conversations /month
- · AI Shopping assistant
- · AI analytics consultant
- · API & MCP access
- · Pro AI model higher accuracy
- · Train AI with up to 20,000 products
Starter
- · 100 Ivy conversations a month
- · 2 team members, you included
- · Every feature included
- · Extras $0.39 each, never expire
- · Unlimited team conversations
Growth
- · 300 Ivy conversations a month
- · 5 team members, you included
- · Every feature included
- · Extras $0.26 each, never expire
- · Unlimited team conversations
Scale
- · 1,000 Ivy conversations a month
- · Every feature included
- · Extras $0.20 each, never expire
- · Unlimited team conversations
- · Unlimited team members
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatty is an AI Sales Agent for Shopify, with live chat & helpdesk. When a shopper asks about a product, the AI answers from your catalog and inventory. It recommends products, upsells and applies discounts. It also sends checkout links and recovers abandoned carts. Order tracking and chat translation are built in, and a human steps in when asked. WhatsApp, Messenger, Instagram, email and help center feed one inbox.
Strathly adds Ivy, an AI sales and support assistant, to your store's live chat. She reads your products, policies and pages, recommends products with add-to-cart cards, answers shipping and returns questions and looks up order status and tracking, in the shopper's language.
- Live chat: Provide instant customer support to engage and boost sales
- FAQs hub: Create a FAQs hub to empower customers to find answers on their own
- Beautiful chat widget: Customize chat widget to match your brand in few clicks
- Order tracking: Let customers check order status on the go easily
- Recommend products with cards shoppers can add to the cart from the chat
- Answer shipping, returns and order tracking questions in the shopper's language
- Send the conversations you choose to your team with handoff rules
- Reply from one inbox with Ivy's draft; refund, cancel or re-address orders
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | Chatty AI Chatbot & Live Chat | |
|---|---|---|
| Detected stores | 8,413 | Not published |
| Net store change, 28 days | −26 | 0 |
| Stores added, 28 days | 94 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | Chatty AI Chatbot & Live Chat | |
|---|---|---|
| App Store rating | 4.9 ★ | Not published |
| App Store reviews | 1,894 | Not published |
| New reviews, 28 days | 17 | Not enough data |
| Reviewers a year or more in | 7% | Not enough data |
Pricing
| Measure | Chatty AI Chatbot & Live Chat | |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $19.99/month(ahead) | $39/month |
| Longest free trial | 7 days | 14 days |
| Plans listed | 4 | 3 |
Listing
| Measure | Chatty AI Chatbot & Live Chat | |
|---|---|---|
| Shopify category rank | #4 | Not enough data |
| Shopify App Charts | #91 on the Shoplist 100 | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Jun 9, 2022 | Nov 6, 2026 |
| Languages | 1 | 1 |
| Developer | Chatty AI Sales Agent - For live chat & helpdesk | HeavenlyTrade SRLS |
FAQ
Chatty AI Chatbot & Live Chat and Strathly: common questions
- Is Chatty AI Chatbot & Live Chat or Strathly cheaper?
- Only Chatty AI Chatbot & Live Chat lists a free plan. Paid plans start at $19.99/month for Chatty AI Chatbot & Live Chat and $39/month for Strathly. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Chatty AI Chatbot & Live Chat lists 26 the others don’t mention, such as Accordions, AI generation, Behavior tracking, Chat buttons. Strathly lists 14 the others don’t mention, such as AI responses, AI summaries, Analytics, Auto-assign. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 12, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 12, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.