Chatty AI Chatbot & Live Chat vs Ernest: AI Chatbot & Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 7, 2026 for Chatty AI Chatbot & Live Chat, Oct 14, 2026 for Ernest.
The short answer
- On the Shopify App Store: Chatty AI Chatbot & Live Chat 4.9 from 1,898 reviews and Ernest 5.0 from 6 reviews.
- Both list a free plan. Paid plans start at $19.99/month for Chatty AI Chatbot & Live Chat and $49/month for Ernest.
- Chatty AI Chatbot & Live Chat lists 28 features Ernest’s listing doesn’t mention, including Accordions, Agent analytics, Agent avatar.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI conversations/ month
- · AI answers FAQs & recommends products
- · AI trained up to 200 products
- · After-hours auto reply + saved replies
- · Email connect
- · Unlimited human conversation
Basic
- · 100 AI conversations/ month
- · 12-month chat history
- · 5 members
- · AI order tracking
- · Basic analytics
- · Multi-channel inbox
Pro
- · 500 AI conversations /month
- · AI Shopping assistant
- · AI reply on socials
- · Advanced analytics
- · Auto-recover abandoned carts
- · Pro AI model - smarter & higher accuracy
Plus
- · 1000 AI conversations /month
- · AI Shopping assistant
- · AI analytics consultant
- · Pro AI model higher accuracy
- · Train AI with up to 20,000 products
- · Unlimited member
Free
- · 1 knowledge source
- · 100 conversations, lifetime
- · Never expires, no card needed
Starter Plan
- · 10 knowledge sources
- · 500 conversations/mo
- · Custom widget colours and logo
- · Replay past tickets before go-live
- · Upload files as knowledge
Growth Plan
- · 2,000 conversations/mo
- · 50 knowledge sources
- · Connect 3 tool servers (MCP)
- · Everything in Starter
Scale Plan
- · 10,000 conversations/mo
- · Everything in Growth
- · Unlimited knowledge sources
- · White label
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureNo time to sell 24/7? Let Chatty AI sales agent handle it with live chat & helpdesk. An AI chat answers pre-sale product questions and knows your products and inventory. The AI Agent recommends products, upsells, applies store discounts, sends checkout links and proactively recovers abandoned carts. It tracks orders, translates chats and hands off to a human when asked.
Running a small store means answering the same questions all day: where is my order, how do I return this, is this in stock. Ernest is an AI chatbot that learns your pages, policies and products, then answers 24/7 in your customer's language. It handles order tracking, returns and cancellations, and answers pre-sale questions like a shopping assistant.
- Live chat: Provide instant customer support to engage and boost sales
- FAQs hub: Create a FAQs hub to empower customers to find answers on their own
- Beautiful chat widget: Customize chat widget to match your brand in few clicks
- Order tracking: Let customers check order status on the go easily
- Sets itself up automatically, with no workflows or rules to build
- Cancels orders, starts returns, and issues refunds — with customer confirmation
- Hands off to your team by email when a question needs a person
- Matches your storefront branding, with optional white-label
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | Chatty AI Chatbot & Live Chat |  Ernest |
|---|---|---|
| Detected stores | 7,210 | Not published |
| Net store change, 28 days | −63 | 0 |
| Stores added, 28 days | 86 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | Chatty AI Chatbot & Live Chat | Ernest |
|---|---|---|
| App Store rating | 4.9 ★ | 5.0 ★(ahead) |
| App Store reviews | 1,898(ahead) | 6 |
| New reviews, 28 days | 21 | Not enough data |
| Reviewers a year or more in | 7% | Not enough data |
Pricing
| Measure | Chatty AI Chatbot & Live Chat | Ernest |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $19.99/month(ahead) | $49/month |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | Chatty AI Chatbot & Live Chat | Ernest |
|---|---|---|
| Shopify category rank | #2(ahead) | #171 |
| Shopify App Charts | #94 on the Shoplist 100 | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Jun 9, 2022 | Jul 21, 2026 |
| Languages | 1 | 1 |
| Developer | Chatty AI Sales Agent - For live chat & helpdesk | Ernest |
FAQ
Chatty AI Chatbot & Live Chat and Ernest: common questions
- Is Chatty AI Chatbot & Live Chat or Ernest cheaper?
- Both list a free plan. Paid plans start at $19.99/month for Chatty AI Chatbot & Live Chat and $49/month for Ernest. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chatty AI Chatbot & Live Chat or Ernest?
- On the Shopify App Store: Chatty AI Chatbot & Live Chat 4.9 from 1,898 reviews and Ernest 5.0 from 6 reviews.
- What features does each app list that the other doesn’t?
- Chatty AI Chatbot & Live Chat lists 28 the others don’t mention, such as Accordions, Agent analytics, Agent avatar, AI generation. Ernest lists 3 the others don’t mention, such as Discounts, Product recommendations, SMS. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 7, 2026 for Chatty AI Chatbot & Live Chat, Oct 14, 2026 for Ernest; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 7, 2026 for Chatty AI Chatbot & Live Chat, Oct 14, 2026 for Ernest. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.