ChatterMate AI Chat & Helpdesk vs Helpium: AI Support Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only ChatterMate AI Chat & Helpdesk lists a free plan. Paid plans start at $19/month for ChatterMate AI Chat & Helpdesk and $14.99/month for Helpium.
- Helpium lists 7 features ChatterMate AI Chat & Helpdesk’s listing doesn’t mention, including Agent avatar, FAQs, File upload.
Head to head
Free
- · 1 Agent
- · 1 Knowledge Source
- · 10 Sub-pages per source
- · 30 Days - Data Retention
- · Chat Customization
Base Plan
- · 30 Sub-pages per source
- · 5 Agents
- · 5 Knowledge Source
- · 90 Days - Data Retention
- · Analytics
- · Chat Customization
Pro Plan
- · 10 Agents
- · 1080 Days - Data Retention
- · 20 Knowledge Source
- · 30 Sub-pages per source
- · Bring your own model
- · MCP Server
Basic
- · 15,000 AI messages/mo
- · Live chat widget
- · Order, product & policy answers
- · Unlimited seats
Pro
- · 100,000 AI messages/mo
- · Custom AI actions and workflows
- · Everything in Basic
Pro Max
- · 250,000 AI messages/mo
- · Everything in Pro
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatterMate learns your store — products, orders, policies and docs — then answers shoppers instantly with grounded, cited replies. It tracks orders, recommends products, and captures qualified leads mid-conversation. When a shopper is stuck or frustrated, it hands off to your team with the full thread in one shared inbox.
Helpium adds an AI chat widget to your storefront that instantly answers customer questions from your store's own knowledge. Shoppers can check order status, cancel orders, and start returns or refunds in the chat, so your team handles fewer repetitive tickets. When a question needs a person, the conversation hands off to a live agent.
- Automatic product catalog syncing for up-to-date agent knowledge.
- Order lookup and status tracking to answer customer inquiries instantly.
- AI agents access real-time inventory and product details without switching syste
- AI answers shopper questions instantly from your store's own knowledge
- Customers track orders, cancel them, and start returns or refunds in chat
- Hands off to a live agent when a shopper needs human help
- Turn on the chat widget with a single theme toggle, no coding needed
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ChatterMate AI Chat & Helpdesk |  Helpium |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ChatterMate AI Chat & Helpdesk | Helpium |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ChatterMate AI Chat & Helpdesk | Helpium |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $19/month | $14.99/month(ahead) |
| Longest free trial | Not listed | 14 days |
| Plans listed | 3 | 3 |
Listing
| Measure | ChatterMate AI Chat & Helpdesk | Helpium |
|---|---|---|
| Shopify category rank | #424(ahead) | #963 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Nov 28, 2025 | Jun 16, 2026 |
| Languages | 1 | 1 |
| Developer | Chattermate | Helpium, LLC |
FAQ
ChatterMate AI Chat & Helpdesk and Helpium: common questions
- Is ChatterMate AI Chat & Helpdesk or Helpium cheaper?
- Only ChatterMate AI Chat & Helpdesk lists a free plan. Paid plans start at $19/month for ChatterMate AI Chat & Helpdesk and $14.99/month for Helpium. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ChatterMate AI Chat & Helpdesk lists 4 the others don’t mention, such as Chat buttons, Chat window, Product recommendations, Quick replies. Helpium lists 7 the others don’t mention, such as Agent avatar, FAQs, File upload, Greetings. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.